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Kudos0

NIS for Mac

Hi.

I bought NIS for Mac last week.

I get tons of spinning color wheels and the computer just crawls since the installation.

Online support got on my iMac and reset my Firefox (without my persmission), reinstalled my Java and Flash plugs-ins and said that should fix my problem.

It did nothing.

LiveUpdate is current.

Suggestions?

Craig

Replies

Kudos0

Re: NIS for Mac

Hi.

I bought NIS for Mac last week.

I get tons of spinning color wheels and the computer just crawls since the installation.

Online support got on my iMac and reset my Firefox (without my persmission), reinstalled my Java and Flash plugs-ins and said that should fix my problem.

It did nothing.

LiveUpdate is current.

Suggestions?

Craig

Kudos0

Re: NIS for Mac

Hi.

I did another support session.

I was told to DISABLE Time Machine as it will make my computer go to slow.

Doesn't that defeat the purpose of Time Machine?

Is this correct information?

Craig

Kudos0

Re: NIS for Mac

There were some performance issues with Time Machine under older versions of NIS 5, but those have been corrected, so I suspect the problem is elsewhere.  First, which version of NIS are you running?

Kudos0

Re: NIS for Mac

Hi.

Third support agent was completely off.

He told me I had installed two programs and only needed one.  He said NIS and Norton AV were two separate programs.

If fact, NIS 5 is one complete program and that's ALL I had installed.

He removed ALL my Norton stuff and reinstalled NIS 5 and it's exactly the same.

And slow.

Help.

Craig

Kudos0

Re: NIS for Mac

5.4.1 (34)

Kudos0

Re: NIS for Mac

OK, well you have the most current version.   Can you run the "Gather Support Information..." command from the Help Menu of NAV or one of the other NIS apps?  I'll send a private message with an address where you can send the resulting data.

Kudos0

Re: NIS for Mac

I will do that.

Kudos0

Re: NIS for Mac

Hi.

Norton MAC support is HORRIBLE.

My computer crawls since installing.

And the support agents are USELESS so far and don't know their software.

What a nightmare.

Craig

Kudos0

Re: NIS for Mac

Hi,

comes the same issue, when you exclude the HDD - or - Time Capsle?

greets

Kudos0

Re: NIS for Mac

Hi.


Yes.

Turning Time Machine off does nothing to speed up the computer.

Craig

Kudos0

Re: NIS for Mac

Hi,

was an other Virusscanner installed, before NIS 5.xx ?

greets

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