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Kudos0

NIS For Mac 5 Doesn't Support Mountain Lion

Hi,

The NIS For Mac 5 doesn't support Mountain Lion...

Thanks.

Ed

Replies

Kudos1 Stats

Re: NIS For Mac 5 Doesn't Support Mountain Lion

Uh actually, it does. What makes you think it doesn't?

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

Do you have all LiveUpdates? v5.3 supports Mac OS X 10.8 (Mountain Lion) fully.

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

Hi,

I downloaded the NIS For Mac 5(For OS X Lion) from a web link. And I cannot run it in OS X Mountain Lion.

Is there another copy of the NIS For Mac 5? Can you give me the link to that?

Thanks.

Ed

ps. BTW, how do I install NIS For Mac 5 in Mountain Lion?

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion


EDLIU wrote:

Hi,

I downloaded the NIS For Mac 5(For OS X Lion) from a web link...


Which link/URL was that?

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

Link: www.norton.com/nism5

Error message:

NIS can't be installed on this disk. This software is not compatible with the version of Mac OS X  installed.

Thanks.

Ed

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion


EDLIU wrote:

Link: www.norton.com/nism5

Error message:

NIS can't be installed on this disk. This software is not compatible with the version of Mac OS X  installed.

Thanks.

Ed


Ed, I just tried it on a machine's new/clean Mac OS X 10.8 installation and had no problems installing it. I do have a few questions:

1. Was your Mac OS X 10.8 upgraded from an earlier version?

2. When did you download this installer? Was it long ago? Your link redirects/goes to http://buy-download.norton.com/downloads/2012/NISNAVMAC/12.3_5.3/NortonInternetSecurity.EnglishESD.dmg (dated 7/20/2012) which is correct since v5.3 fully supports the latest Mac OS X version. Try redownloading it if you have the older version.

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

The download link which Pi has provided is the correct link.

I don't know if its just me, but all the other links being provided on Norton do NOT work on the Mountain Lion 10.8!

The NIS Trail is just 66.1 MB setup
The NAV Trial is just 55.2 MB setup

The Link which you have provided is 168 MB setup, and it worked. All I did was uninstall previous one, installed this, and then it worked. Right now, I'm running the live update. All protection settings (virus protection, idle time scan etc) were disabled though. Hoping the live update fixes that.

So Thanks! And I hope this gets fixed on the website soon! It took me a lot of time getting this issue sorted!

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion


RahulMenon wrote:

The download link which Pi has provided is the correct link.

I don't know if its just me, but all the other links being provided on Norton do NOT work on the Mountain Lion 10.8!

The NIS Trail is just 66.1 MB setup
The NAV Trial is just 55.2 MB setup

The Link which you have provided is 168 MB setup, and it worked. All I did was uninstall previous one, installed this, and then it worked. Right now, I'm running the live update. All protection settings (virus protection, idle time scan etc) were disabled though. Hoping the live update fixes that.

So Thanks! And I hope this gets fixed on the website soon! It took me a lot of time getting this issue sorted!


RahulMenon, do you have the links/URLs to those 66.1 MB NIS and 55.2 MB NAV trialwares so I can forward this to proper people?

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

They are basically the links I get when I click the Download Free Trial button here -

http://us.norton.com/downloads-trial-mac-internet-security

http://us.norton.com/downloads-trial-mac-antivirus

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

Those links probably just download the installer that then goes out and downloads the actual installation files.
Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion


RahulMenon wrote:

They are basically the links I get when I click the Download Free Trial button here -

http://us.norton.com/downloads-trial-mac-internet-security

http://us.norton.com/downloads-trial-mac-antivirus


When did you download these? Be sure they are the latest if you downloaded them a while ago. Maybe clear your web browser caches too. They are v5.3 for me just now:

http://buy-download.norton.com/downloads/2012/NISNAVMAC/12.3_5.3/NortonInternetSecurity.EnglishTrial.dmg from http://us.norton.com/downloads-trial-mac-internet-security


http://buy-download.norton.com/downloads/2012/NISNAVMAC/12.3_5.3/NortonAntiVirus.EnglishTrial.dmg from http://us.norton.com/downloads-trial-mac-antivirus

I will forward this issue to others, in the company, to just in case.

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion


peterweb wrote:
Those links probably just download the installer that then goes out and downloads the actual installation files.

They're not downloaders. They're actual full sized DMG downloads. :)

Kudos1 Stats

Re: NIS For Mac 5 Doesn't Support Mountain Lion

Thanks for straightening me out on this one. I will try to stay out of the Mac section as my only Apple experience is about a month with my new iPad.
Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

I downloaded them yesterday! One from the links I mentioned above, and one from the MyNorton account! Both links were giving the same smaller file size. I ran the live update after that to ensure I had the latest, still didn't work.

Then I downloaded through the link you had posted and now everything is working perfectly! =)

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

I came to this specific forum because I had the same issue after upgrading from 10.7 to 10.8 on my iMac.  and I found the link in this forum to download the latest version.

http://buy-download.norton.com/downloads/2012/NISNAVMAC/12.3_5.3/NortonInternetSecurity.EnglishESD.dmg

I was able to run LiveUpdate the first time around, but AntiVirus wouldn't open.  the error message was "Nortion AntiVirus could not open its preferences.  Please try restarting your computer.  If this error persists, please try reinstalling Norton AntiVirus."

I tried restarting several times, same issue.  so I went ahead and downloaded this removal tool.

ftp://ftp.symantec.com/misc/tools/mactools/RemoveSymantecMacFiles.zip

removed and reinstalled.  still will not work.  and did that 2 more times with same results.  :o(

not only that...

after the first run with LiveUpdate, subsequent attempts failed.

error message with LiveUpdate:  LiveUpdate had an error starting up.  Please try again.

error message with Norton Firewall:  Settings background is not running.

error message with Norton Identity:  Norton Identity quit unexpectedly (and would automatically quit again and again after asking it to re-open).

in other words, the whole symantec package isn't working at all. 

so I've run "GatherSymantecInfo" tool, and it's attached for your perusal.

http://www.symantec.com/business/support/index?page=content&id=TECH134761

please advise?  thank you.

File Attachment: 
Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

The GatherSymantecInfo (which was very helpful, thanks for being proactive) shows that several of our processes are not running. We have a feeling (but cannot prove) that Apple's 10.7 to 10.8 migration is not migrating some of our files.

In particular, the GatherSymantecInfo report shows that:

5. Symantec processes currently running

USER             PID  %CPU %MEM      VSZ    RSS   TT  STAT STARTED      TIME COMMAND
dake             325   0.0  0.1  2509520  10340   ??  S    10:19PM   0:00.92 /Applications/Symantec Solutions/LiveUpdate.app/Contents/MacOS/LiveUpdate -psn_0_176171

That should show SymDaemon, and SymSharedSettings. Those applications are loaded by launchd, and our launchd files are installed it looks like. But launchd did not load them.

Could you please try running this command:

sudo cat /var/db/launchd.db/com.apple.launchd/overrides.plist

And list the contents here. That will tell us if launchd was instructed to override one of our plist files. 


Sorry for the problems.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

ryan:  thank you for your response.  as per your instructions below.

dake:~ dake$ sudo cat /var/db/launchd.db/com.apple.launchd/overrides.plist
Password:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.apple.backupd-attach</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.backupd-auto</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.backupd-wake</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.flashupdater</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.ftpd</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.hdiejectd</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.mDNSResponder</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.mDNSResponderHelper</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.mrt</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.mrt.uiagent</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.apple.screensharing</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.smbd</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>com.apple.stackshot</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.microsoft.office.licensing.helper</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
<key>com.openssh.sshd</key>
<dict>
<key>Disabled</key>
<true/>
</dict>
<key>org.ntp.ntpd</key>
<dict>
<key>Disabled</key>
<false/>
</dict>
</dict>
</plist>

Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

OK, that wasn't it. It was worth a try. Since you removed everything and re-installed that should have taken care of any weird issues like missing files, files not migrated properly, etc.

Next step is to try loading the processes manually. We'll see what that results in. Please run the command

sudo launchctl load /Library/LaunchDaemons/com.symantec.symdaemon.plist

If it says that it is already loaded, then something very odd is going on. If it does not say that, please open Console.app, and in the sidebar on the left, click on System Diagnostic Reports (if it's not showing, click on Show Log List in the toolbar). See if any files under System Diagnostiic Reports show up with the name "SymDaemon", "SymSharedSettingsd" or anything else that looks like it might be from us.

If that fails, then one last command to try in Terminal:

sudo /Library/Application\ Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon

That'll launch it manually, where I assume it will also fail.

Sorry for hte problems, but this is a weird problem since the installation looks fine, except nothing is loading like it's supposed to.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS For Mac 5 Doesn't Support Mountain Lion

The Comcast version of Norton for MAC does not yet support Mountain Lion. Does anyone know when this will be fixed?

Kudos1 Stats

Re: NIS For Mac 5 Doesn't Support Mountain Lion

Unfortunately at the moment Comcast does not have a license to distribute the latest Mac products. If/when the license is extended to support the latest Mac products we'll let you know.

Ryan McGann Technical Director Norton Business Unit, Symantec

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