• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

NIS for Mac Snow Leopard impossible to access

Like another writer, I am also fed up with the confusion in installing Norton Internet Security on a Mac----and there is no one I can talk to, no phone number!  I have a 24 in. iMac and a Macbook Air. I have purchased NIS for both. But I can't install or activate. According to instructions for OS X1.4-10.6 in the download package, I downloaded that version, as the regular version only works with Lion which I don't have. The application seemed to install okay, but my computer doesn't show it in Applications, and My Norton Account lists the purchase but says it is not activated. So, did I spend money for something I can't have? Please tell me how to get my internet protection installed and activated, or tell me how to get a refund.

Replies

Accepted Solution
Kudos0

Re: NIS for Mac Snow Leopard impossible to access

Check in with Customer Service CHAT.  They will be able to help you either way.  Scroll down for HAT.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: NIS for Mac Snow Leopard impossible to access

I have already tried to use Customer Service CHAT. "Nathan" says he cannot help me. Then "he" refers me to FAQ's or solutions for Mac. When I get there, there is no answer---and no one to contact.

Kudos0

Re: NIS for Mac Snow Leopard impossible to access

What do you mean when you say you can't install? What happens when you try to install?

You are correct that you need to install the Norton product in "For Mac OS X 10.4 - 10.6 users". What happens when you double click on it?

In Applications you should see a "Symantec Solutions" folder which will contain Norton AntiVirus, Norton Firewall and Norton Identity, as well as LiveUpdate and Symantec Scheduler. Do you not see those applications in the Symantec Solutions folder?

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS for Mac Snow Leopard impossible to access

Apparently the CHAT pages for Symantec and for MyNortonAccount (no help) are different. The Symantec one worked---my thanks to Delphinium for providing that website. I wouldn't have found it otherwise. Once I went to CHAT, I was finally connected to a MAC expert (Sathish,M) who was able to remotely correct everything on my iMac and update to the subscription that I purchased. He also worked on my Macbook Air on which NIS had installed incorrectly----so he deleted all that on Terminal. Once that was done and I restarted the Air, I was able to install my new NIS easily. I don't know why it didn't install correctly the first time on either computer. Actually I followed the same steps each time. But I'm HAPPY that I finally got the help that I needed, as I never could have sorted it out myself. Thanks, Delphinium and Sathish!

Kudos0

Re: NIS for Mac Snow Leopard impossible to access

After I worked with Sathish on Symantec CHAT, I was able to install the NIS for 10.4-10.6 on my Air. But Sathish took care of the iMac. I followed directions the same as the first time, double-clicking on the folder to get the Installer, then moving through several windows for the license agreement and my password to install. Then it said Installation successful and restart. When I did that the first time, after the restart there was no application or set-up assistant. I can't figure out why it didn't work right on both computers. It only worked after Sathish rmoved everything. Maybe one has to uninstall any previous version of Norton before installing the new one. Is that it? Then tell us about that up front---with directions on what to do. 

Kudos0

Re: NIS for Mac Snow Leopard impossible to access

No, no uninstll is necessary unless you had a very old version installed (NIS 3). Even then, I think we actually take care of this, but haven't tested it in years.

Without knowing what you had installed previously and what fixed I can't say why it didn't work. But glad it was taken care of.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS for Mac Snow Leopard impossible to access

My last NIS version was installed 3/7/10. Unfortunately I did not renew my subscription in March of this year. That is why I purchased the new package rather than trying to upgrade. I suspect you are right that the version I had was too old and should have been deleted. I hope this helps you to help others. Thank you for your concern.

This thread is closed from further comment. Please visit the forum to start a new thread.