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NIS not working/recognized
Was attempting to download music files from Walmart Music Store. Download failed. I contacted support for the music store and was told that they had calls all night concerning Norton not allowing the download. It was suggested that I disable the firewall just for the download. I attempted to do just that and realized that Norton would not run. I tried as administrator, but nothing. I then noticed that I had updates and tried to get the updates, no luck. I didn't even notice that the norton gadget didn't have a green check. My norton safe is missing. So, since I was not able to get the updates, I went to symantic to see if I could download updates.
The website states NIS 2009 update was available. I attempted to download, which placed the manager on my desktop. When I try to run the update, "communication error" comes up and the manager continues to try to connect.
Can you give me any advise on the next step?
Vista home premium SP1, 32 bit.