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Kudos0

NIS Rejecting Logon Since Recent Microsoft Update

Since Microsoft's update earlier this week, which I believe included an IE update to address the "Use After Free Vulnerability," I cannot logon to NIS.  I get the usual pop-up to sign-in, but it asks for my email address.  It then indicates it has located my account and asks for my password.  The password is rejected.  This has been happening for several days.  I have rebooted at least ten times since the problem began.
 
My IE is v. 10.0.9200.16866.

 

I am able to logon on my mobile device using the same password.  I am also able to logon to https://identitysafe.norton.com using Opera.
 

Replies

Kudos0

Re: NIS Rejecting Logon Since Recent Microsoft Update

Since Microsoft's update earlier this week, which I believe included an IE update to address the "Use After Free Vulnerability," I cannot logon to NIS.  I get the usual pop-up to sign-in, but it asks for my email address.  It then indicates it has located my account and asks for my password.  The password is rejected.  This has been happening for several days.  I have rebooted at least ten times since the problem began.
 
My IE is v. 10.0.9200.16866.

 

I am able to logon on my mobile device using the same password.  I am also able to logon to https://identitysafe.norton.com using Opera.
 

Kudos0

Re: NIS Rejecting Logon Since Recent Microsoft Update

Just to confirm,  You are using  your Norton Account password, not the vault password when asked after your email address?

I was just able to log into my online vault, but I was having trouble last evening.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: NIS Rejecting Logon Since Recent Microsoft Update

Yes.  I tried both.

However, Microsoft downloaded another IE update about May 2.  I am now using IE 10.0.9200.16897, update version 10.0.15 (KB2964358).
 
I am now able to logon.

Kudos0

Re: NIS Rejecting Logon Since Recent Microsoft Update

Thanks for letting us know things are working again.

Things happen. Export/Backup your Norton Password Manager data.

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