• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

NIS Sub Renewal vs NAV

NIS came with our computer back in 2007 and I just got done renewing the subscription (again) with $58.43 automatically charged to our CC.  Now I not only keep getting a popup regarding "Verify my sub", but also noticed that in the Status Window of NIS it states "I have 10 days remaining to renew Norton Anti Virus".  Makes no sense.  You'd think that for $58.43 NAV would be covered so-to-speak.

If anyone can explain this I'd sure appreciate it.  Almost ready to ask for my money back and just go out and buy NAV only.  Not even sure how much of a benefit it is using NIS.  Pretty much trusted Norton ever since 2000.

Using WinXP SP3.  IE8 (for now).

Thanks in advance for anyone's input.

Replies

Kudos0

Re: NIS Sub Renewal vs NAV

NIS came with our computer back in 2007 and I just got done renewing the subscription (again) with $58.43 automatically charged to our CC.  Now I not only keep getting a popup regarding "Verify my sub", but also noticed that in the Status Window of NIS it states "I have 10 days remaining to renew Norton Anti Virus".  Makes no sense.  You'd think that for $58.43 NAV would be covered so-to-speak.

If anyone can explain this I'd sure appreciate it.  Almost ready to ask for my money back and just go out and buy NAV only.  Not even sure how much of a benefit it is using NIS.  Pretty much trusted Norton ever since 2000.

Using WinXP SP3.  IE8 (for now).

Thanks in advance for anyone's input.

Kudos0

Re: NIS Sub Renewal vs NAV

Hi Mixmaster,

Welcome to the forum. How did you update your subscription? Was it through Express Renewal from NIS or another way?

You can hit Express Renewal and it will give you the option of entering a product key. Enter the key you received from your recent renewal.

If this does not work please go to your Norton Account and see if it shows your recent renewal. It so, does the product key match the one just tried?

If all else fails, you can contact Customer Service and they will fix it for you.

Also which version of NIS do you have? If you have NIS 2009 or older you can update to NIS 2010 for free but please hold off on this until you get the subscription thing straightened out. If older than 2009 then it is probably better to uninstall/reinstall.

NIS offers much more protection than just NAV, including Identity Safe and many others. You can see a comparison here.

Please let us know how it goes.

Allen

Message Edited by AllenM on 12-28-2009 10:56 PMMessage Edited by AllenM on 12-28-2009 11:00 PMMessage Edited by AllenM on 12-28-2009 11:04 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: NIS Sub Renewal vs NAV

Hi Mixmaster:

If you have just been renewing your subscription to NIS2007 each year without actually updating versions, please be advised that you are entitled to a free version upgrade to NIS2010.  The older antivirus engines are not as efficient at stopping malware as the new engines.

If you would like to take advantage of the upgrade, we can supply the download required and the Norton removal tool to properly remove your older product.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: NIS Sub Renewal vs NAV

Thanks to both AllenM and delphinium

The sub was automatically renewed (Express I guess).  No product key was entered on my part.  In "My Account" the s/n matches the NIS 2006 (OEM) that came with the Dell.

I'm beginning to "get the picture" thanks to both responses here.  Probably the best way to handle this would be to call Customer Service as suggested and look into the free version upgrade.  (Apparently I have not been upgrading versions since "Norton Protection Center" on the computer here still says 2006.)

I'll do this later today after another cup of coffee or two and keep ya's posted.

Thanks again for your help.  (I'll check back here b4 the call in case anyone has add'tl input based on my reply)

Mixmaster

Kudos1 Stats

Re: NIS Sub Renewal vs NAV

Hi Mixmaster,

Thanks for the update. Did you try logging into your Norton Account? Whether with automatical renewal or express renewal, the subscription information should be in your profile.

Given that your version of NIS is so old I would definitely recommend uninstalling NIS and reinstalling the latest NIS 2010 version. Your subscription entitles you to this for free.

Let's try these steps. Once you have the product key, go through express renewal and enter this key just to confirm that it is the correct key and that number of days remaining updates as it should.

Before proceeding please download the full version of NIS 2010 from here.

After this we should uninstall and resinstall NIS. Before you uninstall NIS do you use Identity Safe? If you do you should back this up as a precaution. To back up identity safe data please see this link.

Disconnect yourself from the Internet first as a precaution. Then completely uninstall NIS and reboot your computer.

Once you computer comes back up, install NIS 2010 which you downloaded earlier. Once installed reconnect to the Internet and enter your product key to activate it. Then perform Live Updates until no further updates are found. Restart your computer as instructed during the process of live updates. Please make sure you keep running Live Update until no further updates are found.

As before, if you encounter problems with activatation or subscription status please contact Customer Service.

If there are any problems with uninstalling your old NIS and reinstalling NIS 2010 please let us know. You may then need to run the Norton Removal Tool.

Please let us know how it goes.

Allen

Message Edited by AllenM on 12-29-2009 08:44 AM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: NIS Sub Renewal vs NAV

Hi Mixmaster

Am I missing something here? Are you saying you have both NAV and NIS installed in your computer? You can go to mynortonaccount and turn off the automatic renewals by credit card also. You can't have both programs installed at the same time on the same computer.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NIS Sub Renewal vs NAV


Mixmaster wrote:

NIS came with our computer back in 2007 and I just got done renewing the subscription (again) with $58.43 automatically charged to our CC.  Now I not only keep getting a popup regarding "Verify my sub", but also noticed that in the Status Window of NIS it states "I have 10 days remaining to renew Norton Anti Virus".  Makes no sense. 

[ ... ]


Puzzling -- did you ever have just Norton AntiVirus on your machine?

Jus out of interest -- as everyone has said, chat with Customer Support and I'm sure they will sort it out. Do stick with NIS for the additional protection.

Do upgrade to NIS 2010. I'd consider ending the automatic renewal unless you are forgetful since you can often buy a new copy cheaply during store sales and use the KEY when your installed copy is about to run out -- the advantaage of Renewal is that you can do it in advance and it is added to what is left; using a new KEY replaces the old licence so you lose any remaining time on it.

Before you actually upgrade to 2010 -- before actually installing the free download -- please do come back and ask for some more information on how to carry over as much of any settings as you can from your present installation to the new one and what does not carry over. AntiSpam, if you use it, is completely different in 2010 so your allowed and excluded lists do not reinstall although you can add your address book as allowed.

So find out about differences before you actually proceed and then you won't be disappointed; but the lightfootedness and performance is so far advanced that you will be amazed!

Hugh
Kudos0

Re: NIS Sub Renewal vs NAV

Hi Floplot,

I think you misread. Mixmaster mentioned NAV portion of NIS, not NAV itself.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: NIS Sub Renewal vs NAV


huwyngr wrote:

Before you actually upgrade to 2010 -- before actually installing the free download -- please do come back and ask for some more information on how to carry over as much of any settings as you can from your present installation to the new one and what does not carry over. AntiSpam, if you use it, is completely different in 2010 so your allowed and excluded lists do not reinstall although you can add your address book as allowed.

So find out about differences before you actually proceed and then you won't be disappointed; but the lightfootedness and performance is so far advanced that you will be amazed!


Hi huwyngr,

Can you clarify the anti-spam piece? I know you've mentioned this on another thread as well. I am confused because when I updated from NIS 2009 to 2010, my allowed and excluded lists were carried to the new version and anti-spam worked as before.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: NIS Sub Renewal vs NAV

Hi Allen


Now I not only keep getting a popup regarding "Verify my sub", but also noticed that in the Status Window of NIS it states "I have 10 days remaining to renew Norton Anti Virus


I don't use NIS, but when you do get the popup window to renew, is it supposed to say renew NIS or renew NAV?
Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NIS Sub Renewal vs NAV

Hi Floplot,

It just says you have X days of subscription remaining and does not mention NAV or NIS. But that of course is based on NIS 2010 which is far different than what Mixmaster has.

I think that was just a choice of words on Mixmasters part because to a large degree the subscription requiremet for NIS mainly centers around the NAV component.

Let's let Mixmaster confirm but I am not reading this as an indication that both software are installed, particularly since it was mentioned about considering using NAV instead of NIS earlier in the thread. Please see the original post and the choice of wording.

Allen

Message Edited by AllenM on 12-29-2009 09:29 AM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: NIS Sub Renewal vs NAV


AllenM wrote:

huwyngr wrote:

Before you actually upgrade to 2010 -- before actually installing the free download -- please do come back and ask for some more information on how to carry over as much of any settings as you can from your present installation to the new one and what does not carry over. AntiSpam, if you use it, is completely different in 2010 so your allowed and excluded lists do not reinstall although you can add your address book as allowed.

So find out about differences before you actually proceed and then you won't be disappointed; but the lightfootedness and performance is so far advanced that you will be amazed!


Hi huwyngr,

Can you clarify the anti-spam piece? I know you've mentioned this on another thread as well. I am confused because when I updated from NIS 2009 to 2010, my allowed and excluded lists were carried to the new version and anti-spam worked as before.

Thanks

Allen


The OP in this thread appears to be using 2007.

My recollection is that the change in 2010 to Cloud computing for antispam resulted in very little if anything being carried over when I went from 2009 to 2010 but I may be wrong.

But I did ask him to come back and ask for more information -- never take for granted that a feature in an older version will transfer, or even be, in a newer version.

Hugh
Kudos0

Re: NIS Sub Renewal vs NAV

Got the subscription thing straightened out by "chatting" with customer service online.  Inquired to the free version upgrade, and as a leap of faith had the old version uninstalled (removal tool) and the new version of NIS installed by remote connection.  (New version is 17.0.0.136)  Whether or not that's NIS2010 is beyond me, but every thing seems to be working fine.

I don't use Identity Safe so no issue there.  (Not sure if it'll ever be used.)  Never really had any previous settings to speak of so that wasn't a concern, although I will check out the tutorials etc in the near future.  (Next year?  LOL)

I was always under the assumption that NAV was a part of NIS but apparently not the case since both programs can't be on the same computer as someone replied.  In the past when Norton would automatically scan "for viruses" I hoped it was doing it's job.  Never had any issues.  Should I look into an "anti-virus" program or take other steps to insure protection or is NIS sufficient?

Also, I think it might be a good idea not to do the automatic renewal thing next year?

Anyway, thanks for all the insight everyone!

Best wishes for a healthy and prosperous New Year.

Mixmaster

Kudos0

Re: NIS Sub Renewal vs NAV

Hi Mixmaster

First thing, please use the live update feature of the program to get the latest version of NIS 2010 and to make sure it is fully updated. Let me try and clarify something here. NIS 2010 includes the antivirus features and it also includes a firewall. You do not need a separate antivirus program. There is also another Norton product which is Norton Antivirus, or NAV. That program has just the antivirus program and no firewall.

When I mentioned you can't have both NIS and NAV installed at the same time, I meant you can't have the 2 separate programs installed using 2 different keys at the same time., meaning the NIS which includes the antivirus and the firewall and the separate antivirus program NAV.

Happy New Year ! and enjoy your new program.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NIS Sub Renewal vs NAV

Hi Mixmaster,

Thanks for the update. Yes, please be sure to run Live Update on NIS 2010 to get the latest updates. Your version from Help > About when done should be 17.1.0.19.

I'm happy to see that you have NIS 2010 now. To clarify about NIS vs NAV: NIS includes the NAV component as part of a suite that includes much more than just NAV. So you would never want to install a NAV program separately.

If your questions have been answered to your satisfaction please mark the relevant post which you believe contained the solution by clicking on the green Solution button that only you can see. This will allow others to know the problem is solved and quickly get to the solution when they search the forums.

Happy New Year.

Thanks again for the update.

Allen

Message Edited by AllenM on 12-30-2009 12:07 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: NIS Sub Renewal vs NAV

Not sure whether this is the appropriate place to tack on this question, but...

For reasons I mentioned in another thread, I had to reinstall NIS 2010 last week. Before the reinstall I had version 17.1.0.19. But I just noticed that this pc now has 17.0.0.136 instead, despite numerous Live Updates including one 8-parter a few minutes ago.

Not sure why this would have happened, but I don't mind having the wrong version for awhile as long as I will still be updated automatically to 17.5.0.127 as its phased rollout continues.

WILL I still be updated to 17.5.0.127 automatically, or does the unexpected conversion to 17.0.0.136 after reinstalling mean there is some corrective action I need to take first to ensure I get updated to the brand new version?

BTW, I have also verified that my remaining subscription time is shown correctly. I am in the U.S.

Thanks.

Kudos1 Stats

Re: NIS Sub Renewal vs NAV


Ardmore wrote:

Not sure whether this is the appropriate place to tack on this question, but...

For reasons I mentioned in another thread, I had to reinstall NIS 2010 last week. Before the reinstall I had version 17.1.0.19. But I just noticed that this pc now has 17.0.0.136 instead, despite numerous Live Updates including one 8-parter a few minutes ago.

Not sure why this would have happened, but I don't mind having the wrong version for awhile as long as I will still be updated automatically to 17.5.0.127 as its phased rollout continues.

WILL I still be updated to 17.5.0.127 automatically, or does the unexpected conversion to 17.0.0.136 after reinstalling mean there is some corrective action I need to take first to ensure I get updated to the brand new version?

BTW, I have also verified that my remaining subscription time is shown correctly. I am in the U.S.

Thanks.


Where did you get the file to reload NIS? Was it your CD or a trial download?

It does seem that once Norton starts to distribute a major update, even if it is trickle fed on a random basis, previous version updates are no longer available to LiveUpdate, which is understandable since they only have a limited numter of serviers.

So you should get the update to 17.5.0.127 at some point ......

AMOI what version of Windows are you using? XP / VISTA / WIN 7 and all the other details! It does look as if something a bit odd is going on with XP since I've seen some reports on this and checking my XP SP3 NIS 2010 I still have 17.1 in Help About but the 17.5 are saved on my PC under Program Files / Norton Internet Security / Engine along with the earlier ones.

I've seen a report that the free trial download from CNET is 17.1 so you might like to download that and check the version -- if you SAVE rather than RUN the complete file and then RIght Mouse Click / Properties / Version it should give you the product Version ID.

We heard from Norton Staff recently that you can download the 30 trial versions from CNET without any formality liek the CC business! And in case you are worried when you click on Download it takes you to a Norton download site, not to a third party site.

Norton Internet Security 2010

Norton AntiVirus 2010

Norton 360 


Hope that helps -- you are getting the normal definition etc updates.

PS You mention an 8 part Download. Have a look in My computer / Windows Explorer and navigate down to the location of the Engine files for Norton Internet Security. On my PC they are:

C:\Program Files\Norton Internet Security\Engine\

and see if you have a folder labeled 17.5.0.127 in which case that 8 part download might mean that like me you got the 17.5 update files but they were not installed, or if they were then the Version ID was not updated .....

Hugh
Kudos0

Re: NIS Sub Renewal vs NAV

Thanks for the detailed response. I am using XP-SP2. The file I used for the re-install is one I saved when I first upgraded from NIS 2009 to 2010 using the Norton Downloader on November 4, 2009. It is called NIS10UPEN, and it says File version 17.0.0.136, created 9/4/2009.

Looking in C:\Program Files\Norton Internet Security\Engine I see TWO subfolders at the next level: One says 17.1.0.19 and the other one -- sure enough -- says 17.5.0.127. I should note that I reinstalled "on top" of the "broken" installation. After beginning this reinstall NIS stopped and said it was sending an error report to Symantec, and then said it was removing (or was it "uninstalling" ?) some files, after which it requested a reboot and then started installing again (faster this time) to completion. (I'm not 100% positive the file removals it did automatically came prior to the reboot, but I think they did.)

So, what do you suggest? I am guessing that having folders for both engines is abnormal and that I should use the Norton Removal Tool and do a fresh reinstall. If you agree, should I use my copy of 17.0.0.136 again, or with a fresh one from CNET? Or is there a completely different course you would suggest?

Fyi, my initial upgrade from NIS 2009 to 2010 was also done on top of the existing installation, on both this pc and my other NIS 2010 pc, with no problems encountered..  Of course, in those cases I wasn't installing on top of a "broken" copy of NIS (that resulted from the crash I discussed in another thread).

PS:  Off-topic, but it's weird that with this new forum interface all my paragraph breaks are ignored (i.e., the whole post gets smooshed into one big paragraph).  But if I go into edit mode I can break them apart again and the second time the breaks remain.

PPS:  Maybe it's a good thing I had to edit.  I see that I originally had, "Or is there a completely different curse you would suggest?"  No, I'm not all that upset about this .

Kudos1 Stats

Re: NIS Sub Renewal vs NAV

Ardmore,

<< Looking in C:\Program Files\Norton Internet Security\Engine I see TWO subfolders at the next level: One says 17.1.0.19 and the other one -- sure enough -- says 17.5.0.127. >>

You and I are in the same position! My OK installation still insists it is 17.1.0.19 in Help About. In my case I've got XP Pro SP3.

I've raised this with staff but not heard back yet. Hang on a while if you can since I've just found a log file and they might want you to check something ...

Hugh
Kudos0

Re: NIS Sub Renewal vs NAV

Hi

It seems like most of the problems are happening with systems using xp pro sp2 or 3. I'm wondering if that's why I never got my update for the NAV 2009 when over a million people got the updates. Now I have to wait till Feb. to get my update. I'm probably one of the very few who never got the new update for NAV 2009 when it was reported that their were no problems with the updates, but they decided to add more to it before they finished distributing it.:(

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NIS Sub Renewal vs NAV


huwyngr wrote:

Ardmore,

<< Looking in C:\Program Files\Norton Internet Security\Engine I see TWO subfolders at the next level: One says 17.1.0.19 and the other one -- sure enough -- says 17.5.0.127. >>

You and I are in the same position! My OK installation still insists it is 17.1.0.19 in Help About. In my case I've got XP Pro SP3.

I've raised this with staff but not heard back yet. Hang on a while if you can since I've just found a log file and they might want you to check something ...


Will do. I was aware from your first response that you had a Help About version vs.actual version discrepancy, but not that you also had tthe same specific situation of two top-level subfolders for the two different engine versions in C:\Program Files\Norton Internet Security\Engine.

Will do. I was aware from your first response that you had a Help About version vs.actual version discrepancy, but not that you also had tthe same specific situation of two top-level subfolders for the two different engine versions in C:\Program Files\Norton Internet Security\Engine.

FWIW, in my other XP Home SP2 pc, which I originally updated from NIS 2009 to 2010 at the same time and by the same method -- but didn't have to reinstall recently -- the only folder I show in that location is for 17.1.0.19, the version still shown in Help About on that pc.

Kudos0

Re: NIS Sub Renewal vs NAV


floplot wrote:

Hi

It seems like most of the problems are happening with systems using xp pro sp2 or 3. I'm wondering if that's why I never got my update for the NAV 2009 when over a million people got the updates. Now I have to wait till Feb. to get my update. I'm probably one of the very few who never got the new update for NAV 2009 when it was reported that their were no problems with the updates, but they decided to add more to it before they finished distributing it.:(


FWIW, I have XP HOME SP2, not Pro.
Kudos0

Re: NIS Sub Renewal vs NAV


Ardmore wrote:

Will do. I was aware from your first response that you had a Help About version vs.actual version discrepancy, but not that you also had tthe same specific situation of two top-level subfolders for the two different engine versions in C:\Program Files\Norton Internet Security\Engine.

FWIW, in my other pc, which I originally updated from NIS 2009 to 2010 at the same time and by the same method -- but didn't have to reinstall recently -- the only folder I show in that location is for 17.1.0.19, the version still shown in Help About on that pc.


While I am positive that my Help / About shows 17.1.0.19 I don't know which of my two folders of Engine files are actually installed and being used. So far I have not seen/been told of any way of determining what actually is doing the work.

The only clue might be that I don't have any of the errors I've seen reported on systems that did get the update applied for example the missing systray icon -- I have mine.

Hugh
Kudos0

Re: NIS Sub Renewal vs NAV

Hi

From what I remember from previous times when product versions update, there are usually 2 different engine folders. I think they keep the older one for a while in case you have to fallback to the older version or something like that.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NIS Sub Renewal vs NAV


floplot wrote:

Hi

From what I remember from previous times when product versions update, there are usually 2 different engine folders. I think they keep the older one for a while in case you have to fallback to the older version or something like that.


On my WIN 7 machine that did update to 17.5 there are no longer any earlier folders .....

Hugh
Kudos0

Re: NIS Sub Renewal vs NAV

huwyngr - Any response on your query to the staff yet?

Kudos0

Re: NIS Sub Renewal vs NAV


Ardmore wrote:

huwyngr - Any response on your query to the staff yet?


Glad you asked! Just heard back yesterday that "phased delivery" means not only that delivery is phased between users but also that the full update can come down in more than one part which is what has happened to me.

Since my computer is on line for long periods but not in continuous use it is possible that the Part 1 came down when I was not at my computer to see its request to reboot after which it might have downloaded the rest of the files. If it put up a message that it needed to reboot then it was not left for me to see later.

It appears that I will get the rest when the full update comes down, and presumably overwrites what I have already .... and don't ask which version of what files I'm actually running <g>

I hope one of the staff may come in and explain this in more detail and perhaps see whether your situation is the same.

Hugh
Kudos0

Re: NIS Sub Renewal vs NAV


huwyngr wrote:

Ardmore wrote:

huwyngr - Any response on your query to the staff yet?


Glad you asked! Just heard back yesterday that "phased delivery" means not only that delivery is phased between users but also that the full update can come down in more than one part which is what has happened to me.

Since my computer is on line for long periods but not in continuous use it is possible that the Part 1 came down when I was not at my computer to see its request to reboot after which it might have downloaded the rest of the files. If it put up a message that it needed to reboot then it was not left for me to see later.

It appears that I will get the rest when the full update comes down, and presumably overwrites what I have already .... and don't ask which version of what files I'm actually running <g>

I hope one of the staff may come in and explain this in more detail and perhaps see whether your situation is the same.


Since I actually self-initiated the longish 8-part Live Update -- the one that made you correctly suspect that it might have downloaded part of 17.5 to my pc -- I can verify that no reboot was requested.  I had kind of been expecting a reboot request after such a lengthy Live Update.

Kudos1 Stats

Re: NIS Sub Renewal vs NAV

Hi Ardmore,

Run LiveUpdate again and make sure you got all the updates.

Kudos0

Re: NIS Sub Renewal vs NAV


Tim wrote:

Hi Ardmore,

Run LiveUpdate again and make sure you got all the updates.


Tim -
Thanks for the suggestion!  I just went over to the pc in question, which was booted up but has been sitting there unused for several hours.  I clicked Live Update and it said something along the lines that an update which has already been installed is awaiting my reboot.  So I rebooted, and Help/About now says 17.5.0.127.  I notice there are still subfolders in Program Files for both 17.5.0.127 and 17.1.0.19, with the latter being far larger, but I suppose this must be normal.  Thanks for the help, and to huwyngr as well.
Ardmore
Kudos0

Re: NIS Sub Renewal vs NAV

Ardmore --

Glad it worked for you ... mine tried but failed with unresolvable error messages despite repeats  ....

Not my problem ...

Hugh

This thread is closed from further comment. Please visit the forum to start a new thread.