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Kudos0

NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Hi,

(Tried posting this earlier but don't see it so trying again)

We're finding (on two Win 8.1 laptops) occasionally NIS gets into a state where Quick Scan, Full Scan etc won't click and run and no amount of live updating, shutdown/restarts etc help.

Is there a solution to this because when it happens the only thing I can find that works is uninstalling and reinstalling NIS and that's now getting tedious.

Many thanks,

Rowantree

Replies

Kudos1 Stats

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Hi rowantree,

An issue with Windows 8/8.1 is the Fast Startup feature. If this is enabled, it interferes with many programs, including Norton: actually Windows never gets shut down completely while Norton needs a complete shutdown every now and then to work properly, like running scans, for instance.

Should you want to give it a try, here is how to disable this feature:

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

Let us know how things go.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Hi,

OK, that's interesting as a workaround rather than a solution.

Also if you Google away you'll find most folk complaining (for quite a long time it seems) about the same thing for NIS so I guess if Norton requires a full shutdown every now and then why don't Norton fix it so that happens? And why when it does happen, and NIS gets into a "locked" state, does a full shutdown at that point not clear the issue? I'm not sure that Norton should be suggesting shutting off a feature that has "recommended" next to it.

Anyway, as that poster says
"If you shut down from the WIN+X menu in Windows 8.1, it will perform a full shutdown instead of a hybrid shutdown even if you have Fast Startup turned on."

I'll try that first and presume it shouldn't happen to NIS again(?)

Many thanks,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

If you still want that quick start-up feature, you will have to change the Norton start-up setting from "off" to "aggressive". It works for me.

Go to NIS>Setting>Computer>Real-time Protection>Enable boot-time protection>Aggressive.

cheers!
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Hi,

Can I ask what does that add?

The bit above says NIS needs a full shutdown from time to time. The other bit says Win + X provides a full shutdown. So what does "aggressive" add? (Sounds not nice... :-)

Thanks,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Either way from me and the others forum members will work.

By setting the boot time protection to "aggressive" mode, NIS will turn on its auto-protect feature as soon as you turned on your PC, much similar to turning off quick start-up feature, which both worked on the same principles of asking NIS to load its drivers completely.

Hope it helps.

cheers!
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

OK, will give that a birl. I notice on my old XP machine it's set to aggressive so I wonder why the default on 8.1. is off.

Norton should do something about this though, I see another thread has just woken up on the same issue...

Thanks,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

There are some features designed to work with only xp, and some features may be optimal at the default settings. But to improve the security you will have to tweak the default settings.
One such settings is boot time protection.
Hope I made it clear.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:

OK, will give that a birl. I notice on my old XP machine it's set to aggressive so I wonder why the default on 8.1. is off.

Norton should do something about this though, I see another thread has just woken up on the same issue...

Thanks,

Rowantree

Please let us know about the result - I'm very interested. 

I don't have a WIN 8/8.1 system (I have WIN 7), therefore my replies are based on the (many) comments from WIN 8/8.1 users who found the solution to their problems (not only regarding just scans...) by turning off Fast Startup.

Look forward to hearing back from you.

Thanks.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:

OK, will give that a birl. I notice on my old XP machine it's set to aggressive so I wonder why the default on 8.1. is off.

FWIW ~ On my W8.1 I have Boot Time Protection Aggressive and ELAM On (Settings > Computer > Real Time Protection).  W8.1 Fast Startup is Off  (Restart is not affected by Fast Startup)

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:

Can I ask what does that add?  The bit above says NIS needs a full shutdown from time to time. The other bit says Win + X provides a full shutdown. So what does "aggressive" add? (Sounds not nice... :-) Thanks,

Norton Boot Time Protection.   W8.x also offers (available / enabled) Secure Boot & ELAM

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

OK, gonna print all this out and try it out.

Thanks all for replying and have a Happy Hogmanay and Happy New Year when it comes.

Cheers,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

happy new year to you too.

cheers!
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Quick update... one PC did this again this morning so I've unticked Fast Startup, rebooted, and seems fine.

Do I also need to do the "aggressive" + ELAM things or is that enough and they're just extra?

Thanks,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:

Quick update... one PC did this again this morning so I've unticked Fast Startup, rebooted, and seems fine.

Do I also need to do the "aggressive" + ELAM things or is that enough and they're just extra?

As previously said, I don't have Windows 8/8.1 but from what I've learnt from those users who came back to report after disabling Fast StartUp, that should be enough, you shouldn't need any extra changes.

May I ask if you had first tried by only setting the Boot time to Aggressive or also "Boot time + ELAM" things and with what result for each try, so that we know how to help other users?

Thank you.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:

Quick update... one PC did this again this morning so I've unticked Fast Startup, rebooted, and seems fine.
Do I also need to do the "aggressive" + ELAM things or is that enough and they're just extra?

Fast Startup is a W8.x function.  Fast Startup is not a security enhancement.  Fast Startup is a user convenience option.   Aggressive Boot Time Protection + ELAM within your Norton product settings are security enhancements.   Permalink

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Hi,

I went with the Fast Startup one first. As we've got three 8.1 laptops between us, we now have a controlled experiment...!

(However, it nullifies a comment in the 8.1. forums link someone pasted in for me earlier that Shutdown on the bottom left of the screen is always a full shutdown whereas the one in the tiled interface is a hybrid shutdown; I religiously do the former and its made no difference, so I think all shutdowns are perhaps hybrid unless Fast Startup is unticked...)

Cheers,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

OK bjm_. Ta.

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

After disabling/un-checked fast start-up option, enabling ELAM and setting Norton start-up to aggressive will be additional, and is unnecessary.

cheers!
Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

tancheeping:

After disabling/un-checked fast start-up option, enabling ELAM and setting Norton start-up to aggressive will be additional, and is unnecessary.

In your opinion as ELAM is Norton default ON

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:  so I think all shutdowns are perhaps hybrid unless Fast Startup is unticked...)

W8.x Restart is not affected by Fast Startup.  The problem is having to do a Restart every day to satisfy programs that require a full shutdown / cold boot.  So, the easier way is simply disable a M$ convenience feature.   Anyone that requires start in seconds may retain Fast Startup.  I see no purpose.  That's just me.  If you retain Fast Startup then set Boot Time protection to Aggressive and see if that satisfies Norton.  But, then how to satisfy other apps.  fwiw ~ I run Fast Startup OFF.  Boot Time Protection Aggressive and ELAM ON by Norton default.

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Since getting Win 8.1 a few months ago I've gotten really used to the fast start up times so I may try the Aggressive thing instead, on its own, first.

I shut down my laptops a few times each day, Quick Scan first thing every day, and Full Scan once a week (I don't know if that's OTT but it's what I've done for many years with no problems, no viruses...)

With Fast Startup both laptops start and shut down within seconds c.f. Old Faithful (XP) which, these days, practically has time to go to the shops by the time its settled from cold, and on shut down, so it seems a good feature to have. It's not affecting anything else I'm aware of on my machines as yet so on reflection I'll try Aggressive first.

I wonder why the guy in the Win 8.1. forums said (in bold too) the Start Menu shut down was a complete shut down c.f. the Tiles shut down being hybrid though. Must Google some more on that one when time permits.

Cheers,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:

I wonder why the guy in the Win 8.1. forums said (in bold too) the Start Menu shut down was a complete shut down c.f. the Tiles shut down being hybrid though. Must Google some more on that one when time permits.

Can you post link to W8.1 Forum you site ....

http://www.howtogeek.com/129021/how-to-do-a-full-shutdown-in-windows-8-without-disabling-hybrid-boot/?PageSpeed=noscript

http://www.howtohaven.com/system/how-to-shutdown-windows-8.shtml

I installed Classic Shell ~ Start Menu ~ Looks like W7.  As far as I know the above applies to W8.x

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Hi bjm_,

Take a look at the link Rainbow_2 put in the very first reply to my question... I'll have a look at your two links later... there's clearly more to shutting down these days :-)

Cheers,

Rowantree

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:

Hi bjm_,  Take a look at the link Rainbow_2 put in the very first reply to my question... I'll have a look at your two links later... there's clearly more to shutting down these days :-)

Win X....Yes, Win X or cmd prompt or desktop shortcut to achieve full shutdown with W8.1.  Or, simply use Shut Down with Fast Startup disabled.  Always ~ best to run your system to your preference ~ Always.   
But, if I may respectfully ask... to what purpose.  How do you achieve the full shutdown required by some apps and how do you know if and when a full shutdown is required. 

Maybe Aggressive boot will satisfy Norton.  How will you know ?   The reason why M$ maintained full shutdown with Restart is a lot of M$ updates require (full shutdown) Restart.  So, M$ left Restart not influenced by Fast Startup.  Fast Startup imo is a user convenience option used with the knowledge that on occasion you must do a full shutdown by Restart or Win X or cmd prompts or desktop shortcut.    I don't want to have figure out if and when.  So, I full shutdown each shutdown.  I don't like W8.  I made W8 look like W7.  I completely bypass Tiles.  I never have to see Metro.    So, I'm biased.   I do not need the convenience of boot in seconds to have the inconvenience of figuring out when I need a full shutdown.  W8 introduced Fast Startup.  Someone, forgot to tell all software.  I still at times employ Sleep and Hibernate.  But, when I Shut Down.  I Shut Down.   I'm stupid, so I use KISS. 

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Aye, but Win X is the same as by hand right clicking etc on the Start button (isn't it?) which is what I have been doing so I think that's hybrid as well. I'll run with Aggressive for now and maybe make my own shortcut for a full shutdown as in one of those links.

Having been scathing myself about W8 for ages got to be said I quite like 8.1. Acer made the laptops boot to the normal desktop straight out the box (which I didn't expect) so my "experience" has been it's pretty much as normal. Tiles not so sure about but losing my aversion as time passes, though not entirely sure how that's radically different from having an XP desktop covered in shortcuts as I did (eh, do). Fast Startup the first time I thought that was too quick it must be broken so maybe it just needs to mature as an idea...

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

rowantree:  Fast Startup the first time I thought that was too quick it must be broken so maybe it just needs to mature as an idea...

I bought a new machine because I needed a new machine not because I wanted W8.  No touchy feely Metro sexual screen for me.  Makes sense on a hand held.  Not on a notebook / desktop. 

Kudos0

Re: NIS Win 8.1 occasionally Quick Scan, Full Scan etc won't work

Setting Norton Boot Time Protection to Aggressive is a good idea anyway, regardless of what other changes you may make.

It ensures Norton starts before anything else, giving you maximum protection when you boot your system.

Windows 10 Home X 64

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