Please log into Onlinefamily.norton web page, select your child icon ->Settings -> click GO on Profile, you should see the computer that your kid uses is connected to the profile and it states your kid is protected.
A child can disable the service if he has Administrator rights on the pc he uses. If so, please change his account rights to Limited.
For more information on how to set up your child’s pc, please read the help link below.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
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