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Kudos0

No activity reported in Search and Social

My child installed the Facebook app on the Android phone on 3/13 yet no activity has been reported ever.  They definitely have used FB on the cell phone so why is it not showing any activity?

The same is true for Search activity.  Google shows up on Web activity but nothing comes up under Search.

Really need to see what my child is doing on FB.  What details would Online Family show anyway?

Perplexed.  Appreciate someone's help.

Replies

Kudos0

Re: No activity reported in Search and Social

My child installed the Facebook app on the Android phone on 3/13 yet no activity has been reported ever.  They definitely have used FB on the cell phone so why is it not showing any activity?

The same is true for Search activity.  Google shows up on Web activity but nothing comes up under Search.

Really need to see what my child is doing on FB.  What details would Online Family show anyway?

Perplexed.  Appreciate someone's help.

Kudos0

Re: No activity reported in Search and Social

Hi LinlinEvans,

Do the activities done on PC get recorded, or just the activities on Android phone don't get logged?

Thanks,

Katie

Thanks Katie
Kudos0

Re: No activity reported in Search and Social

Katie,

Thank you for your prompt reply.  My child is not currently using the PC so I cannot say for certain if Social or Search activities are recording.  My inquiry was about their Android phone (HTC Evo 4G with Sprint).  They use FB and Google alot on the phone but nothing is recording for the two categories mentioned. 

I will do some diagnostics regarding PC activity and get back to you.

Appreciate your help.

Kudos0

Re: No activity reported in Search and Social

Katie,

I did some diagnostics.   In answer to your question-no, activities under 'Search" and "Social" are not recording on the PC either. 

LE

Kudos0

Re: No activity reported in Search and Social

you say they use FB and google on their phone, are they using the browser provided by the phone or are these "apps"?

The likelyhood is these are apps.

Kudos0

Re: No activity reported in Search and Social

In my original post, I described the FB usage as a FB app.  So does this mean Norton Family does not record activity done within an app?  Does it at least report the app was accessed??

Norton is succesfully reporting under the "App" tab when an app is installed or uninstalled.

But we still have problem of the activity under "Social" and Search" not recording on the PC. 

Kudos0

Re: No activity reported in Search and Social

Correct we are not able to track the activities of the app, only the install / uninstall of that app.

Social and Search are web browser activities collection and can only be collected from within a browser.

Kudos0

Re: No activity reported in Search and Social

Matt,

PLEASE go back and read the entire string. 

The Mobile reporting, I now understand it's limitations.  We are done discussing the Mobile.

BUT, we still have a problem: the DESKTOP PC is NOT recording any activities which would be classified under "Search" and "Social".  These activities ARE being performed within the browers, which is IE, since there are no apps on a PC!

Kudos0

Re: No activity reported in Search and Social

Ok I got it...I will be more thorough next time :-)

Now to your problem, are you certain that the user account being used to login to the PC is being monitored? Do you see other activities? For search which sites are you going to?

Matt

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