No alerts from my son's iPhone
Posted: 22-Aug-2022 | 8:10AM · 3 Replies · Permalink
I installed Norton Family on my son's iPhone after he switched from an Android one.
Since then I'm receiving every week an email that there are no alerts.
After looking hard for a way to contact the support team, I did send an email but got no response.
I pay so much for Norton and I expect to have a simpler way to get help.
Re: No alerts from my son's iPhone
Posted: 23-Aug-2022 | 2:44AM · Edited: 23-Aug-2022 | 2:44AM · Permalink
Hi @Hadas Rahav-Leron,
We noticed that you are running a previous version of Norton Family Companion App, suggest you to update to the latest version (v1.12.5) and then try launching the app. If the issue still persists, please send us a screenshot of the issue you are seeing to understand better and assist further.
Thanks and Regards,
Norton Family team