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Kudos0

No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Several computers: Win7, Win8 - same results after installing N Sec 2015. Every morning and once in a while during the day, I get a popup near the systray requesting that I install norton-toolbar in the form of a popup. Sometimes it goes away automatically after a minute or so. Other times I just click the x to make it disappear. I don't like adding toolbars because they reduce screen real-estate for very little return on investment. I don't see an easy way to make it cease asking to install the toolbar. There should be a "Don't ask again" button, but it's not there. I would be grateful for a step-by-step recipe (preferably not general suggestions) on how to permanently stop this popup from coming up. I'd show you an image of the pop-up, but I'm currently unable to post images. Thank you.

Replies

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

You must be running IE....with FF I may hide the Toolbar while still retaining Toolbar protection eg: SafeWeb rating and malicious site block.  Not running NS yet.
Others will chime in soon
This is not a general suggestion ~ Welcome to the Community

Kudos1 Stats

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

My guess is that you are using Chrome, that requires a separate download for the Toolbar due to recent changes to Chrome.

You might be able to disable this setting in Norton Settings under identity Safe settings.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

peterweb,

You were right. It was chrome.

I've disabled it in chrome and norton. I'm going to wait a day or two to make sure that takes care of it, because the behavior is relatively infrequent.

In chrome:

  1. Pull down from the hamburger button to "Settings".
  2. If you see a notice saying that Norton (a third-party software) is trying to change settings on your computer, follow the prompts. Enable the ones you want and disable the ones you don't. I disabled Norton Toolbar and Identity safe.
  3. If you don't see the notice just deselect Norton toolbar and/or Identity safe as you please.

That's about it. I'm going to wait a few days to make sure the behavior has actually ceased.

Thanks.

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Good to hear. Let us know after a few days.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

I'm getting this prompt in Chrome as well. No way to shut if off. From what I see in the reply from 'gr33nman' above I will need to install it and then disable it in Chrome. Think this is pretty messed up. I don't want to install it I just want to stop the constant pop up asking me to install it. I shouldn't have to install and then disable it to get the pop up to stop. Pretty bad when the program you install to protect you from pop ups becomes the problem itself.

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Even though I've gone ahead and clicked "install" it still won't stop prompting, I've clicked the 'do not ask again' link a dozen times(don't remember seeing this link before, but its there now). I'm getting so frustrated I may just take Symantec up on the 60 day money back guarantee and get something other than Norton to protect my computer. What a pain in the *** 

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

I am having the same problem.  Every day the Norton software is spamming me with the message in the lower right corner toolbar asking me to install the Norton toolbar.  I click "don't ask again" but it asks everyday.  I did not pay for this Norton software to spam me for toolbar installations.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Hello

Here is a link to tell you about the Toolbar and what protection it offers you. Perhaps if you disable the things that the toolbar would do for you if  you used it, it might stop asking you to install it. I know Toolbars are usually an annoying thing, but in this case it is part of the program if you want the most protection. I know in IE 11, you can disable or hide the Toolbar if you don't want to see it.

https://support.norton.com/sp/en/us/norton-security/22.1.0.9/solutions/v56160488_nis_mac_retail_6_en_us?abproduct=Norton+Security&abversion=22.1.0.9&actstat=activated&buildname=Retail&cipherid=0&conntype=1000000000&coreservice=Startup+Type%

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

I'm having exactly the same problem with Norton Security with Backup and Chrome. At least once every day I get a pop-up in the lower right corner of the desktop prompting me to install the toolbar. I've checked through all of the settings and found no way to turn off these prompts.

I have no desire to use the toolbar, so if anyone knows how to disable the pop-ups (without installing the toolbar in Chrome), please let us know.

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Currently there are 3 different Norton extensions for Chrome ...

https://identitysafe.norton.com/client?server=1

FWIW, In the past (when I was having NTB issues with Chrome) I found that allowing the Norton extensions to install then going into Chrome's settings:

chrome://extensions/

and just disabling (not removing) the extensions, would get rid of the install prompts.

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

To FloPlot:  

Do I guess correctly that you work for Symantec?  As a Norton Fighter, a guru with 306 solutions, that would seem to be the case.  

The toolbar pop-up offers an option to never be asked again.  My wife and I have both chosen that option dozens of times yet it comes up at least once a day and sometimes more often.  It has become a major annoyance.  

You have suggested that I see what protection the toolbar offers so that I may decide I want to use this part of the program.  That does not address the problem of the pop-up coming back every day but it does look like a selling job.  I have already had a look at this toolbar and I don't see any need for it.  It is poised to become a maintenance nightmare on a number of machines I maintain, and for which I just ordered Norton 2015.  Many of them host Power Point presentations and I really do not need that pop-up appearing while a slide show is in progress.  

If this toolbar still provides the Ask search feature then I really do not want any part of it.  Ask was a bad product when Jeeves worked there and it has not gotten any better now that he is gone.  

I do not care to disable or hide the toolbar.  I don't want it at all and I do not wish to be forced to install it.  There is an option not to install it but that option does not work.  This is either a terrible programming mistake or this is a high pressure sales technique.  Norton is supposed to be protecting me from such things but apparently the rules are relaxed when Symantec is the abuser.

Please do something about it.   

Kudos1 Stats

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

BackupBob

Gurus are not employees, just users like you who volunteer our time to try to help users from our experience with the Norton products. Employees will have a little red Employee badge where you see our Guru badge.

I do not use Chrome, which is the browser that seems to be causing this pop up. Something that might be worth a try, is to be sure the setting for Special Offer Notification is turned off. You find that setting under Settings - Administrative Settings. Scroll down the page to that setting.

While you are in the Settings, go to Identity Protection, and turn off Identity Safe.

Let us know if any of this helps.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Peterweb, perhaps I mis-judged the other posting.  Thanks for straightening out the relationship between gurus and Symantec.  It is good to provide assitance to your fellow users.  I have done it for many years, going back to the BBS systems, and I continue to do so, both online and in person.

I am using Chrome and I see no identity settings.  I see nothing for Norton or Symantec.  I find nothing in MSConfig that would launch the nag pop-up and there is nothing obvious in Add / Remove Programs

Perhaps you have to install the toolbar to be rid of it but that runs contrary to best practices.  When you consider the integration with the ASK search engine, I want nothing to do with that toolbar, less than nothing.

One day I was helping a friend with a malware problem.  It was one of these products with a Website that touts its advantages publicly on the one hand, while being malware on the other hand.  It had installed itself without his knowledge or permission.  Just for fun I searched for it with Dogpile, which pulls search results from many sources.  Just about every hit on this malware spoke of how bad it was.  Many hits gave instructions for removing it, as the regular removal methods did not prevent it from recurring.  These hits came from Google, Yahoo, Bing, and many others.  

The only hit from Ask was a link to the Home Page for the product that caused all the trouble in the first place.  The brief text included in the Ask link told how wonderful this product was.  

When a company tries to push products from other companies, such as Ask, that tells me they are more interested in making a fast buck than in developing a long term relationship with their customers.  We all have a circle of friends we influence.  All too often the slick tricks a company pulls get a lot more notice within that circle than the good things they have done.  

When a company nags incessantly to install another product then I really want no part of it.  When that product is the Ask toolbar I have to question my relationship with the company.  There has to be an ulterior motive, otherwise Symantec would not be doing it.  Either that or their programmers don't know what they are doing, and I really do not think that is the case.  

Norton 360 was excellent and Norton 2015 looks to be even better.  Norton needs to stick to its core competency, which is providing safety and security, not pushing a low-class toolbar.  Please, Symantec, fix it.  Don't give up your good reputation in exchange for a few bucks on the side.  

Physician, heal thyself.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Sorry.

I should have specified the settings I was referring to are in your Norton Security product.

Again, I am not sure they will help, but might be worth a try.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Thanks.  I have turned Identity Safe off.

Norton is becoming a bit like Microsoft.  I clicked Identity Safe and it took me to a screen asking me to sign in to create a vault.  While that may be a good thing to do it is in no way related to what I was doing and it popped up just as I clicked on Identy Safe, thereby taking me to the Symantec Website.  It also rejected my setting change.  I went back and made the change so let's see what effect, if any, this has on the nag screens popping up.

Norton is getting too suggestive, too pre-emptive, and too intrusive for my taste.  While I am grateful to see caution screens, there seem to be far more intrusions than with Norton 360.  

Silent Mode will stop alerts for a while but after a pre-set period they will be back.  That is really not for a system running a Power Point presentation.  

Kudos1 Stats

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

If you turn on Silent Mode while giving your presentations, there should be no interruptions. You can set the time for up to 1 day. That should get your through your presentations.

I agree that this is not an answer. Just a way to get what you need if the other suggestions do not work, while we try to figure this out.

If you do get another pop up, can you take a screenshot and post here? Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Hello BackupBob

Welcome to the Norton Community Forum

I also do not use Chrome. I understand that you do not want the Norton Toolbar, but I still like to point out that the Ask search engine is only for the Safe search part. If you were to install the Toolbar you could still put what ever Search Provider you want. Well, you can do that with IE by using the modification of the Add-ons. I don't know if Chrome has that ability or not. I wouldn't like seeing those popups either if I got them. Ask Toolbars would come up as Adware with most antimalware programs. The Safe Search is powered by Ask.

Btw, I'm not trying to sell the Norton products, but to help with some of the problems they cause if I know how to solve something.  Considering all the posts I have made in this Forum over the years, 306 solutions is really very low. I do not work for Symantec or any where for that matter. I have been long retired from working. Norton Fighter just happens to be the name of the Ranking that Norton has devised for ranking every one who joins the Forums and posts here. Since you are new to the Forum, you are a Newbie. There is a secret way for users to move up the rankings. Only the Team that is involved in doing that knows the way it's done..I have my toolbar installed although I don't use the Identity Safe or the Vault part of the program. I use the parts of the program that I want to use.This is purely volunteer work.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Thanks for the reply.  As I learned from Peterweb, the gurus are not affiliated with Symantec.  I think it is wonderful that you have helped so many people.  

The presence of the Ask search feature tells me that I should be very wary of the toolbar.  I have had to remove Ask from our home systems more times than I care to count, and my wife and I are very careful about drive-by downloads.  I cannot tell you how many people I have helped remove Ask from their systems, and almost all of them had no idea how it got there.  There is plenty of user hatred of Java (Oracle) and Adobe over their sneaky installation of additional products.  Norton really does not need to get into the fray.  

I do not care to use Internet Explorer for privacy reasons.  I can turn off or delete options, only to find they have returned.  Suggested Sites, radio stations, and suggestions from Bing are commonly restored without my asking.  I have read that Bing collects data on all searches requested and results returned, whether from Bing or Google or another product, to help improve their product.  That is a bit like having McAfee  or Kaspersky collect data from Symantec's customers on how they use Norton products so they can improve their products. 

Deferring the pop-up for a day might seem like a good idea but it will come back at some point.  Whether that time is convenient or not is unpredictable.  

As for the pop-up nag screen on my system, I clicked off the "Identity Safe" feature in the Norton settings  screen and so far I have not seen the message.  I will give it a few days.  

I guess my main complaint is that the pop-up has an option to never remind me again and yet that pop-up keeps coming back.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Hello BackupBob

As you probably know, you have to be careful of any free program. Almost all of them have a toolbar or some other program that they ask if you want it installed, but many people don't know to look for that and don't uncheck the checkmark that is already there for what ever. After all, that's how the free products make their money. That all comes under safe surfing habits. The same thing for downloading programs or updates, only get them from the manufacturers website.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Thanks for the reply, Floplot.  

I am very leery of any update or free program.  I obtain updates from the original source and never from 3rd party outfits.  Many of these come without any problems.  Some of them ask if you want a free product and respect your choice to reject the offer.  Many do not and that is where the problem lies.  

By not respecting the choices of its users with regard to never installing the Norton toolbar Symantec has joined the league of companies that are not worthy of trust.  If they do not care to let me refuse the toolbar then please do not give me an option to refuse it and then ignore my choice.  That thing pops up all too frequently, reminding me of the problem. 

I recently updated Adobe Flash and found an entirely new trick.  Adobe wanted to install a McAfee product and I clicked properly to reject the free install.  When I clicked the start button it tried to do a simultaneous installation of both Flash and McAfee.  The process moved very quickly, almost too fast to stop, but I managed to stop it.  I tried a second time with the same results.  It was only on the third try that it installed only the Adobe product.  My trust level of Adobe is zero, zilch, nada, bupkis.  This is far from the first time this sort of thing has happened with them.  

I fail to see any benefit here.  The host company (Adobe) has lost my trust.  The crapware company (McAfee) has earned my ire.  Even if Adobe managed to earn a half a buck or a buck for an installation, I would have removed the McAfee product within minutes so both parties gained nothing except a tarnished reputation.  Their marketing mavens will likely brag about the number of successful downloads, without saying much about how many were immediately removed.

I have an old version of Adobe Creative Suite that I have considered updating.  Their new model with a monthly fee and an on-line connection is not to my liking but I considered living with it.  Then I considered the number of times Adobe has tried to trick me into loading software I did not want.  I am not planning to update and Adobe has lost several hundred dollars of potential income.  They did, however, earn a buck or two when they forced an update that I could not stop a while ago.  

The Norton pop-up asking to install the toolbar is a major annoyance.  It refuses to honor my choice of the option to be never reminded again.  I may have corrected it by un-checking the 'Identy Safe' option; it has not been back for a while but we shall see if that is a permanent fix.  

Norton is good at protecting against phishing, spam, identity theft, and unsafe software.  It is not so good at protecting against the unwanted the installation of undesirable software in which it has a vested interest.  Symantec needs to correct this problem quickly.  There is enough hate mail floating around this forum, not to mention the rest of the Internet, that it is obvious people are not happy about this.  Norton should be a trusted name in Internet security, not a sleazy tool for promoting what has to be the most useless search engine on the Internet.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

UPDATE

The toolbar nags are back.  Turning off the "Identify Safe" option did not help.  Less than a day later both my wife and I were nagged again.  I tried loading the toolbar but rejecting the options for Safe Search, the Secure Home Page, and Identity Safe.  We shall see what happens but I am not confident this will solve the problem.  

Let me see if I understand this correctly.  Safe Search installs the Ask search engine component and Secure Home Page makes Safe Search (with Ask) the default page for searches.  Identity Safe remembers my user IDs and passwords, on the same toolbar with Ask, which is not exactly a trusted resource.  I have no idea how or if these things interact and I do not care to find out six months from now that there was a problem and that my security has been compromised.   

Symantec REALLY needs to fix this problem.  It is becoming difficult to recommend Norton products without a disclaimer that they force the installation of an unwanted toolbar.  That toolbar has already been a deterrent to some people I know, who have bought other products.  Symantec has lost the "Spiff" for the toolbar installation and the retail profit from the sale of Norton, along with the good will of those users.  

Dear Symantec:  Please provide a fix for the toolbar installation pop-ups or get rid of the toolbar altogether.  Your credibility is at stake.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Hello BackupBob

You could make a suggestion in the Product Suggestion part of the Forum about your views concerning the Ask. com being involved in the Toolbar also the elimination of the nag screens to install the Norton Toolbar.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

That is a thought.  If the process is anything like what I have to do with Symantec products at work that could be a bit of a time sink.  

I wonder why they have picked up on any of this chatter in the forum or on Google.  There is a LOT of hate mail out there.  There is also a lot of anger over the frequent drive-by installations of the Ask toolbar.  

The nag screen problem is either deliberate or it is a bug.  The first time it appears there is no permanent "opt out".  A decision is expected.  Only if you reject it a few times will you see the option to never see it again, and that option does not work.  

Dealing with this has been a time waster this weekend.  I have 17 machines I have to support directly on a volunteer basis, in addition to four at home.  I am not anticipating the howls of distress from the eleven users for whom Norton 2015 has just been installed.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Hello BackupBob

Here is the link for the Product Suggestion part of the Forum

https://community.norton.com/en/forums/product-suggestions

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Let me see if I understand this correctly.  Safe Search installs the Ask search engine component and Secure Home Page makes Safe Search (with Ask) the default page for searches.

From what I saw when it updated on my NIS machine, this actually changed your browser HOME PAGE. Not just your search pages. I did not like this and was able to reverse the situation by going into the browser's settings and resetting my home page. This was in Firefox and IE. I do not use Chrome.

I do not see the nag page you are getting, so cannot understand what is happening in your case.

Can you post a screenshot of the pop up? Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

There is a pop-up screen that appears telling me to "Get your Norton toolbar back".  At the bottom left is a link to "Never shown me this screen again".  I will try to catch it but often pop-ups are not easily snagged.  

I recently allowed installation of the toolbar, without the search "feature", the home page change, or Identity Safe.  There is a small Norton icon that, if clicked, judges the safety of the site I am on.  Hopefully the nag screen will not come back now that I have allowed a minimal toolbar installation.

I visited the suggested improvements page.  It is a jumble of items with no effective search tools.  I did find a "Remove Ask" topic and I commented on it.  Pawing through dozens of pages to find a relevant forum is not my idea of a fun time.

I am afraid with all of this trouble my comfort factor with Symantec is not terribly high any more.  I wish I had known about the nag screen problem before I started installation of 17 copies at one site.  I am dreading the phones calls and e-mails next week concerning the nag screen.  Our policy is to never permit the installation of any toolbar.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Hi, Bob. I've just re-installed NSBU, and that popup showed once or twice.

I have Adblock Plus, and also enabled the popup blockers in both Firefox and IE, and it hasn't shown up since I clicked on Don't show again.

Windows 10 Home X 64
Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

That might solve the pop-up problem but this is not a browser issue, it is a local issue.  

That would not work as a remedy for my users as they would all need to install AdBlock.  I don't know that I want to encourage installing all sorts of accessories.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

peterweb:
I do not see the nag page you are getting, so cannot understand what is happening in your case.

Can you post a screenshot of the pop up?

Hi Peter, I think the nag popup being referred to by BackupBob is similar to the nag popup that's been posted about (in the Norton Security forum), here ...

https://community.norton.com/en/comment/6291611#comment-6291611

The variation of the popup that states "Get your Norton Toolbar Back", to the best of my knowledge, is displayed (by Norton) only if Chrome is installed, and it can "pop up" regardless of whether or not you currently have the Chrome browser open (running).

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

Status update:

I let Norton install the basic browser security.  The only indication was a small Norton logo at the top right of the Chrome browser.  

I had to reboot yesterday.  When I came up I found the Norton toolbar had been installed.  The only thing missing was Ask search.  This toolbar ate up a bit of space on the browser so I disabled it.  When I did the toolbar disappeared but the space was still taken up, showing all white.  The only good news is that the infernal pop-up nagging me to "get my Norton toolbar back" seems to have gone away.  It has not been back yet.

The bottom line is that Norton Internet Security cannot be trusted, and Symantec is suspect in general.  They are going to get you to install that toolbar or pay dearly for not doing so.  

I have un-installed the toolbar by having Chrome trash it.  That seems to be the only option to get rid of it.  Hopefully Symantec will have earned their spiff for causing me so much grief with their toolbar and now that the Registry has been altered I will not see the nag screens any more.  If that is the case then I would have to say that Symantec is not trustworthy any more.  I have no assurance that Ask has not modified my Registry in their favor.  

I contacted Symantec via chat the other day regarding this problem.  Their solutions were to re-install Chrome and to re-install Norton.  That is a common solution for everything, and a cop-out.  Given the number of gripes in this forum alone I don't think I am the only one with this problem.

They wanted me to install LogMeIn and allow a senior technician have a look at the problem.  They wanted to see the pop-up and take measures to eliminate it.  In other words, whenever the nag screen appeared I would have to stop what I was doing, contact Symantec, and let them remote to my machine.  I have no assurance they would not install the toolbar at that time.

I refused to install new software.  The technician backed down and no longer treated this as a unique problem.  He offered several possible fixes, including re-installing everything.  There was no suggestion of patching the program so it would honor a request not to install the toolbar.  It is really simple:

. . . . Norton prompts me to install a toolbar.
. . . . Norton provides an option to never see that prompt again.
. . . . Norton does not honor the "opt-out" request that they offered and they display a "nag screen" begging me to install the toolbar.
. . . . Norton is not a trustworthy product.

Two days later I received a note from LogMeIn advising me that my credit card had been billed $750 for a 25 user license for LogMeIn Pro.  There was an invoice attached, which I would not open due to fears of phishing.  Norton did not flag this invoice.  I have not found a charge on my credit card, but they can be a few days late appearing on line.

I forwarded the note to LogMeIn sales, as there are no other e-mail addresses listed on their Website; you have to have an account and log in to write to Tech Support. I suspect this is a phishing scam but it seems too coincidental that it arrived a day after I told Symantec Tech Support that I refused to install their toolbar.  

I will update this thread when I learn more.  

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

@BackupBob  I guess you missed my PM from 30 Mar - not a solution, but may provide some info you could use.

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

I don't think I saw it.  If it comes by e-mail could you re-send?  If it is on this site I will have to figure out how to find it.

Kudos0

Re: No Easy Way to Tell Norton Toolbar NOT to Install from Incessant Pop-up

BackupBob:

I don't think I saw it.  If it comes by e-mail could you re-send?  If it is on this site I will have to figure out how to find it.

It's on this site - it will show with an number behind it.

This thread is closed from further comment. Please visit the forum to start a new thread.