Solved.
Kudos0

No Green Check Marks on Backed Up Files

I have a problem with norton backup which started in January.  It appears that after the very first running of any new back up set when I run backup it does not change a blue marked icon to a green marked icon to represent a backed up file.  It merely removes the blue check from an icon.  

I can effectively force a green check mark on those previously backed up, but unmarked files by opening my backup set settings and change any one file type and switch it off then on and then run the backup process. It doesn't matter whether i saved the changes or not.  In any event when i run the back up process the next time it still will not place a green check mark on the newly changed files which are then backed up to the cloud.

I've repeated the backup process hundreds of times since January and this seems to be the normal behavior for the program on my computer.  I have confirmed that the files are actually backed up in the cloud once the blue mark is removed from the file icon. Its just that the green mark is not present.  

FYI on 3 separate occasions I used norton remove and reinstall tool and started from scratch setting up my backup sets.  In addition, at some point norton's technical support got on my computer, looked around and eventually flipped one of my file type selections and momentarily the issue seemed solved.  However, subsequent backup runs by me after they finished produced the same result as described before with no colored green mark on file icon for newly changed files.  Additionally, I've even set up a test backup set with just 1 file in it and the same results occur.

I hope I've sufficiently described this extremely odd issue.  Since it is very repeatable, I believe it is fixable with some sort of software or setting change somewhere.

Any help would be appreciated.

Accepted Solution
Kudos0

Re: No Green Check Marks on Backed Up Files

Norton Version 22.21.1.151 resolves the problem of no green check marks on backed up files.

Replies

Kudos0

Re: No Green Check Marks on Backed Up Files

Hi Mikey-FL.

I have been experiencing exactly the same issue for more than half a year now. After reading this thread:

https://community.norton.com/en/forums/no-green-check-marks-backed-files

I decided to wait for a solution.

The only way to bring back the green checkmarks on your backupped files is to go into "settings - backup sets" and make an arbitrary change in which filetypes you want to backup. Any change will result in the return of the green checkmarks FOR A LITTLE WHILE. In most of the cases, after the next backup of new files (when you get the blue checkmarks) the green checkmarks will be gone again and you must do the trick above again. It is as you say: it looks like the blue checkmarks are just removed when you do a backup.

Just wait. Maybe your post will draw attention again now.

Kudos0

Re: No Green Check Marks on Backed Up Files

Your situation is identical.  I would think given its repeatability that it would be easy to identify the problem.  if its not norton's issue it maybe something in windows we're not familiar with, but norton could help to identify for us.  i do know that technical support looked into my registry file as it pertains to shell icon overlays, but they didn't find anything of concern at the time.

Kudos0

Re: No Green Check Marks on Backed Up Files

I'm having the same problem. No green ticks near new backed up files.

Kudos0

Re: No Green Check Marks on Backed Up Files

Noticed one thing - files in Desktop folder doesn't have this green ticks but files that was backed up from Pictures or Videos folders have it. At least for me. First screenshot is Pictures folder, second is Desktop...

Kudos0

Re: No Green Check Marks on Backed Up Files

Upd. Check marks disappeared again...

Kudos0

Re: No Green Check Marks on Backed Up Files

Hi,

Thank you for reporting this issue. We have fixed this in Norton Security 22.21.1.151. Could you please let us know if the fix works? Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: No Green Check Marks on Backed Up Files

Thanks for your message, Gayathri.

As a matter of fact I didn't expect any response anymore on this topic so I'm pleasantly surprised. Today indeed I noticed a new version of Norton 360 on Windows. I will check asap if the issue with the overlays is fixed and will let you know.

Kudos0

Re: No Green Check Marks on Backed Up Files

Updated to 22.21.1.151 today and immediately ran backup.  As noted in norton's fixes for this update, the issue of missing green check marks appears to be resolved.  While it took time for an update to be issued to resolve this matter, I appreciate that norton listens to the forums and correct bugs like this.  

Kudos0

Re: No Green Check Marks on Backed Up Files

It appears to be fixed.

I will keep an eye on it the next days but I'm pretty confident the issue is resolved.

Thanks for your effort!

Accepted Solution
Kudos0

Re: No Green Check Marks on Backed Up Files

Norton Version 22.21.1.151 resolves the problem of no green check marks on backed up files.

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