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Kudos0

"No License Available for this product"

I received my Norton Core router on August 14th, 2017.  I started the install on August 16th  Following all the install procedures when i was prompted to log-in to my Norton account i kept receiving the message; "No License Available for this product".   I checked my Norton account and my Norton Core Security plus software is up do date and installed on my P.C.  I spent about 4 hours on the phone with the Norton help desk in India and after trying all their suggestions i am still left with the same problem.  Does anyone have a solution?

Labels: Android App

Replies

Kudos0

Re: "No License Available for this product"

Hello Terry,

If I understand you correctly you are attempting to activate you Core router via a Windows based device? Setup for the Core Router should be done with the app which should be on Android or IOS per this article. Windows controller capabilities is not supported at the present time.

https://support.norton.com/sp/en/us/home/current/solutions/v118380503_core_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: "No License Available for this product"

Installation and activation being done through the Norton core app on my android smartphone.  

Kudos0

Re: "No License Available for this product"

Terry LOG OUT of all your accounts on all your devices. Then log back in on only 1 device and recheck. I have seen that as an issue a few times with accounts.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos1 Stats

Re: "No License Available for this product"

See if this support KB helps.   

Things happen. Export/Backup your Norton Password Manager data.

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