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Kudos0

No longer removes tracking cookies?

Why is Norton Security no longer removing tracking cookies? I do not think this is due to malware, since I recently had to take my computer back to the factory image. It was not removing tracking cookies before that, or after. Is this a problem with Microsoft Windows 10 and Edge or a problem with Norton? I would like a solution. I'm not wild about all the tracking cookies.

Replies

Kudos0

Re: No longer removes tracking cookies?

Hi, PeggyN. Go to Settings > Antivirus > Scans and Risks and in the drop down options, check that the setting for the Tracking Cookies Scan is set to Remove.

Also, use a cleaner like CCleaner or Wise Disk Cleaner to delete cookies if you don't wish to keep any.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: No longer removes tracking cookies?

Hi - I checked this, thank you. I also got into the Windows Advanced Settings, and apparently my setting was changed to allowing third party cookies, definitely when I took my computer back to factory image, and maybe a previous Windows update, given that other people are having the same problem, and that I had the problem before re-setting. I was using CCleaner, but either that or a virus was probably responsible for my needing to take the computer back to factory image -- not sure what caused the problem. Two different techs, one of which was highly reliable, have told me over the years not to use CCleaner, that it occasionally causes problems for people. An online search indicated that some people have definitely had problems with it recently, and so I have not re-installed it. 

Kudos0

Re: No longer removes tracking cookies?

Hi, Peggy. I use Wise Disk Cleaner, as I find it better than CCleaner.

I use the first 3 options only and run it at defaults except for checking the cookies option, as I don't keep cookies.

I also set Firefox to not allow 3rd party cookies.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: No longer removes tracking cookies?

Hi peggyN',

I have been trying to find out too why Norton no longer detects tracking cookies any more! The last time they were found and deleted by norton on my pc was 7th Dec last, and also noticed this on 3 other family pc's too. I did start a thread on this same subject but unfortuately nobody could give a definitive answer. 

People will always advise you on other third party products, which can be helpful, but it still doesn't answere your initial question?

Hopefully someone out there can come up with an explanation that both you and I are looking for.

Kudos0

Re: No longer removes tracking cookies?

My most reliable tech person over the years strongly advised me not to use ANY product other than Norton to remove cookies and clean up the hard drive. It wasn't just about CCleaner. He said that people who did periodically had problems.

Yes, I wish Norton would respond to this....

Kudos0

Re: No longer removes tracking cookies?

Peggy, a guy who does malware removal on Whirlpool,  ( jmatt ) recommends WDC which I've used for a while and had no issues, as long as you follow his suggestion of only using the first 3 options.

Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked ) Reboot when finished.
http://www.softpedia.com/get/System/Hard-Disk-Utils/Wise-Disk-Cleaner.shtml
http://www.freewarefiles.com/Wise-Disk-Cleaner_program_93075.html
http://www.freewarefiles.com/screenshot.php?programid=93075
http://www.wisecleaner.com/download.html
http://i.imgur.com/Jecnfvb.gif
http://i.imgur.com/0xHwdom.gif
http://fs5.directupload.net/images/170116/4dxbbi8v.gif
http://i.imgur.com/JZLYOLf.gif
http://i.imgur.com/4kfaeGW.gif

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: No longer removes tracking cookies?

All: If using Internet Explorer you can set it do clear your browsing cache when you close it. Follow these directions to get the settings correct: https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history

And as F 4 E posted earlier set Norton to scan for and remove tracking cookies as well, see screenshot below. Set the tracking cookies scan slider to "remove".

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: No longer removes tracking cookies?

The tracking cookies scan slider set to "remove", more than 50 scans and never one only tracking cookie removed...

Kudos0

Re: No longer removes tracking cookies?

noghere That usually indicates none are present. I don't get tracking cookies removed but on a very seldom occasion as well. But then my browser clears its caches when I close it, therefore that may be taking care of things before Norton scans for them.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: No longer removes tracking cookies?

CCleaner says they are present.... many, many...

Kudos0

Re: No longer removes tracking cookies?

Does CCleaner remove them? My install is finding and removing them:

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: No longer removes tracking cookies?

SoulAsylum:

Does CCleaner remove them?

Yes, it does.

Kudos0

Re: No longer removes tracking cookies?

I had Norton set to remove cookies. It wasn't reporting any. CCleaner found many, but then my computer had major problems and I had to take it back to the way I had it first and re-install everything. Not sure what was wrong, but CCleaner was one possible culprit, so I didn't re-install it. A google search revealed other people have been having trouble with CCleaner lately. I still would like to hear from Norton on this issue, and can't help wondering if the issue originates with Microsoft Windows and Edge making it practically impossible for other programs to safely remove cookies.

Kudos0

Re: No longer removes tracking cookies?

All: Personally I don't recommend CCleaner due to the malware that was embedded into a release some time ago. There isn't a trust level there for me with it. Malwarebytes is a known 100% compatible program which will run alongside Norton products.

PeggyN - The key to Norton products as well as Microsoft Windows is logging into Windows under an admin level account. There isn't a selection or setting in Norton for an auto cleanup within Norton in the current versions. Here are the current selections in settings to set Edge for web browser cleanup. In Edge settings, select the items you want to clear then move the slider where you see the statement " Always clear this when I close the browser ":

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: No longer removes tracking cookies?

SoulAsylum:

Malwarebytes is a known 100% compatible program which will run alongside Norton products.

Yes, but MBAM doesn't scan for tracking cookies because they are not malware.

Kudos0

Re: No longer removes tracking cookies?

noghere:
SoulAsylum:

Malwarebytes is a known 100% compatible program which will run alongside Norton products.

Yes, but MBAM doesn't scan for tracking cookies because they are not malware.

Norton does not support Edge so it's normal it does not detect and remove cookies used by Edge browser.

If you wish to see cookies installed on your pc then open Run command and type:

Shell:cookies and

Shell:cookies\low 

Open each cookie with Notepad and see what it is about. If you do not like any of these then delete.

Somewhat tedious but you have more control over cookies.

Cheers,

Kudos0

Re: No longer removes tracking cookies?

As for Edge, cookies are stored in different hidden folders like:

C:\Users\username\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!001\MicrosoftEdge\Cookies etc.

The commands in previous post are for IE 11.

Cheers,

Kudos0

Re: No longer removes tracking cookies?

Apostolos:
Norton does not support Edge so it's normal it does not detect and remove cookies used by Edge browser.

I'm using Firefox 59.0.2 and Chrome 66.0.3359.117 on Win 7 SP1 64bit.

Kudos0

Re: No longer removes tracking cookies?

Folks, here is some insight into cookies from Microsoft, it spans several browsers and goes more in depth than we can by writing a book on it here.

One thing of note, if you have your specific browser set to "preserve website data" and allowing "caches & databases" I'm not absolutely sure Norton searches for those as they are in hidden areas. Depending on your browser will determine the where. I mostly use IE11, these are the settings I have which finds and removes tracking cookies for me: The first setting, look in the list to see whether the action you are wanting done has ever been performed. If not click it and it will run. It should then show in your history listing as well.

After running the tasks that were not performed they should also appear here, you can then put the x in the appropriate box for scheduling on a regular basis. Hope this helps.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: No longer removes tracking cookies?

Hi All,

When checkimg my settings I came across sometimg which I'm not sure whether it could have a baring or not re tracking cookies. When you configure 'Items to exclude from scans' under 'Scan Exclusions' there is an entry; 

\System Volume Information\    and states 'The following items are ignored when a scheduled or manual scan runs'

Anyone have any idea what exactly this means?

Regards

Kudos1 Stats

Re: No longer removes tracking cookies?

Hello brummie. The System Volume Information folder is a hidden system folder that the System Restore tool uses to store its information and restore points. So I will be ignored when Norton scans as not to affect restore points in the event you need to roll back your system to an earlier time.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: No longer removes tracking cookies?

Hi SoulAsylum,

Thank you so much for the prompt reply and understood.

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