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Kudos0

No longer using Core

I've had Core since it came out and it was used with a really lousy Internet connection.  Core didn't improve our Internet that much.  In May, we got a new Internet provider and they also provided a new "high powered" router.  We are now getting Internet in places (like our upstairs) without the Core that we couldn't even get with the Core before.  However, every so often our Internet is dropped.  It works great for a couple of weeks and then there's days when I can't even download a file without the Internet being dropped.  Since most of the troubles occur when using our desktop, I have to wonder whether there is some setting or something in the firewall that was formally used with the Core that needs to be changed now that we are no longer using Core.  We've had our new Internet provider come out a couple of weeks ago, and they made some adjustments with their tower.  They couldn't find any problems with their radio modem or router. It worked great again for the past two weeks, but tonight it's dropping the Internet left and right.  It could be due to the weather conditions but I can't be sure about that.  Tonight it seemed to drop the Internet only while trying to download a PDF newspaper.  However, it's a couple of hours later and I'm now using Amazon Fire Stick right on our TV, and it is great.  No problems there so far.  I do have to wonder if the fact that I am not using Core, but haven't really made any changes to my desktop computer's Norton Security program could be the cause of the dropped Internet. Could our Norton Security program on our desktop be blocking web sites or downloads thinking it is still connected to the Core?  I am using a 1 1/2 year old Dell desktop computer with Windows 10. I did uninstall the Core app on my iPhone, but do I need to make any changes to my desktop Norton Security program since I'm no longer using Core?  I don't intend to connect the Core back on because I truly believe in our case, it was more trouble than it was worth.  Any ideas or suggestions would be appreciated.  Thanks.

Replies

Kudos1 Stats

Re: No longer using Core

Hello KJ. There are so many things omitted from your post. Such as who your provider now is. What ISP device you are now using and service type, IE satellite, cellular, or broadband. What internet connection speeds are you supposed to be getting. How many devices are wirelessly connected at a given time. Does your ISP provide a separate wireless connection such as 5 ghz and do you have your streaming devices connected to that. Do you have iOT devices connected and what side of your network are they on. I have a friend on my Core guest network from 1/4 mile away so your urban setting or lack of could have been the issue with Core. Coupled with your service provider.

Core doesn't make any system changes to settings or operating system, thus the reasoning for the app being on Android and iOS only. Separate from any browser or OS. Core itself does not provide a firewall, your Norton security product will provide that firewall and will disable Windows Defender if installed correctly. Check your Windows firewall settings now that your Norton product is no longer being utilized. When you removed your Norton security product that MAY have left some remnants behind such as Norton Security Scanner which some users don't tend to see that its available when uninstalling their products through Windows. Download the Norton removal tool and perform a REMOVE ONLY under advanced settings on all devices you had Norton installed on. Reboot your devices. Let us know if things clear up

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: No longer using Core

Thanks for replying.   That kind of answers my questions.  I'm still using Norton Security, it's just being used without the Core being attached.  Is that OK to do or should I use a different Norton product since I'm not using the Core?  It's several months before my subscription expires.  Part of me wants to continue to use the Core, but I feel as though I want to get all of the bugs out  with the new Internet provider before I go adding something on, and if I can get by without the Core entirely, I'd prefer that.

Our old Internet was DSL, but the new is broadband (I believe) and we're suppose to get 7m down and 2m Up. I've discussed all of the various troubleshooting things I've tried with our new Internet provider which is why they sent someone out to follow-up.  Most of the time there's only our desktop computer and/or an iPhone or iPad being used at the same time when we have the problems.  These most of the time are being used within 20 feet straight line from the router.  It's the same location we had the old modem and Core router located.

There are times though when we're using two Amazon Fire Sticks and an iPhone game, all at the same time in a back room father away or even upstairs, and we don't have any problems at all . The desktop computer, the only device where Norton Security is installed is used the most and is where the problem has occurred most recently.  It could be the weather, but before I call the Internet provider again, I just want to make sure it isn't something with Norton.  Core was originally added to the Internet we had used for the past several years.  So, now the new Internet was added after Core - just the opposite of before.  I did consider going through the Norton Removal Tool process, and then reinstall Norton Security.  I just wasn't sure if I needed to have the Core attached to continue using Norton Security, or if it (Norton Security) can be re-installed independently.  Thanks again for your help.

Kudos2 Stats

Re: No longer using Core

This isn't likely to be caused by Norton.  7Mbps down is still DSL speed, not broadband, and DSL is prone to dropouts during periods of heavy use by other subscribers or due to line problems.  I would say it is almost certainly an ISP issue.  Have them check your stats.  As you know, the further you are from the CO, the less reliable DSL becomes.  You may be pushing the limit a bit with the higher speed you recently upgraded to.  If so, the remedy would be to downgrade to a slower speed, which will give you a more stable connection.  Its a trade-off that your ISP can help you with by checking the status of your line.

Kudos0

Re: No longer using Core

Thanks, you gave me a lot to think about.   We did go with the more expensive plan of the new Internet company.  The $20 less / month plan is 3 down, 1 up.  Just did several speed tests in a ten minute span and came up between 1.06 - 5.52 down and 1.51 - 2.15 up, but again it's been rainy all around the area.  How can it vary that much in a ten minute span of time?  When it works, it works great and much better than our previous Internet.  When we first got the new Internet, we got as high as 6.8 down and 2.8 up.  Nothing has changed but it seems like after two or three weeks, it starts deteriorating.  After the guy came out earlier this month and had them change the channel on their tower, the same day the Internet was great - two Amazon Fire Sticks streaming and an iPhone game at the same time with no dropping.  The next day, we were just downloading a file and weren't streaming anything and were only using the desktop computer, and it dropped the Internet again.  The reason I know that it drops is because I can see the router from my desktop computer.  When pages start having problems loading, I look and sure enough the Internet light is red on the router. 

We do live in a rural area and are thrilled and appreciative just to be able to get Internet at all.  If we go with the $20 less a month 3 down /1 up plan, is it likely that in a similar rainy & distance situation we'd still at least get the 3 up, 1 down or will it probably be even less ?  Our old DSL Internet was through the phone company, wired and we were told we were on the outer edge of it's limits since they weren't going to upgrade their underground wires out in our parts.  The new company calls it "wireless" and has a dish-like modem attached to the side of our house that is aimed directly at a tower in town 5 miles away as the crow flies, but 7 miles away driving to get to it. They've told us that again, we are on the edge of the 7 mile range - but actually we aren't - it's only 5 miles straight south.  The guy could see the tower with binoculars from our place and there's no vegetation blocking it that they can see. So I really don't understand the consistent variance.  I just now did one more speed test and got 5.39 down and 3.11 up.  The ping this time was 128, but was as low as 45 the other times.  Of 14 tests done - it says Highest speed was 5.52 and average speed was 3.17.   Overall, that's a lot better than what we've had before with the DSL, but still not what we're paying for.  Would it be beneficial to uninstall / reinstall my Norton Security, and do you think connecting the Core would help our situation at all?  It didn't before.  Thanks again.

Kudos0

Re: No longer using Core

What is the name of your internet provider and what is the name of the plan you have?  I think you can rule out anything having to do with Norton or Norton Core.  It sounds like an issue with your internet service.  I would just stay on them and complain about the dropped connections and see what they can do to fix it.

Kudos1 Stats

Re: No longer using Core

In total agreement with SOJ. Living in rural areas, being from the South myself (living in Pennsylvania) I can attest to the lack of decent internet service and speeds. With the type of provider you have the service provider restricts changing settings such as their DNS (domain name server). If you can get your provider to allow it I can suggest changing your DNS settings to the Cloudflare defaults and see if you have a better bandwidth resolution.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos1 Stats

Re: No longer using Core

When pages start having problems loading, I look and sure enough the Internet light is red on the router. 

This indicates that you have no signal coming from your modem. So the signal from your provider is experiencing difficulties. So your problems have nothing to do with your computers or any software or firewalls on those devices. 

Maybe your ISP can gather some logs from the modem to diagnose the issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: No longer using Core

Thanks everyone for your replies.  I know you're all right, I just hate to admit it to myself that our Internet is slower than most other people's.  I kind of tried the Core in the first place with hopes that it would work miracles with our Internet, but it didn't make a noticeable improvement.  Since the Core is already paid for I may still add it back on, but I'm going to make sure everything is as good as it gets with the Internet first   This Internet is a little stronger than our old one in that it reaches upstairs pretty well.  Our old Internet needed a couple of extenders to reach upstairs and in a back bedroom.  I had two extenders plus the Core and it still was lousy.  Thanks again.

Kudos1 Stats

Re: No longer using Core

You're most welcome KJ. See if you can use those Cloudflare DNS settings. It may help. Also don't have too many devices on the network at once since your bandwidth isn't going to handle it. If we can assist further please give us a shout here.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: No longer using Core

Thanks again.  I just changed my DNS settings on my desktop computer after clicking on your Cloudflare link.  I had never heard of Cloudflare before, but that was pretty easy.  I used the IPv6 settings.  I haven't tested it yet, but so far so good.  I'm able to get into my browser and type this message, so I must not have messed it up too bad.  I didn't ask my Internet provider (who is just a small, area computer technology company based in a town 30 miles from our town) first, so I hope it's OK with them.  Will they be able to tell that I did that?  The Cloudflare web site acted like it wasn't a big deal changing it, and it wasn't.  If for some reason I do have to change it back though, do I  just delete the numbers I put in and leave it blank as it was before I changed it, or do I simply uncheck the IPv6 box  under the Change Adapter Settings properties?  Both the IPv4 and IPv6 boxes were checked when I got into them, but there weren't any numbers listed for them until I added them in the "Use The Following DNS Server Addresses" section.

Kudos1 Stats

Re: No longer using Core

If you have to change back just leave them blank and reboot your ISP device. It should auto update and make the selection for you.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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