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no monitoring on web portal
I've installed Norton family on my daughters computer, As user Jessica. On the web (No activity reported for selected time period) portal its not showing any usage, when i first ran it, it seemed too work, after her getting her computer home from xmas to her mothers is where it seemed to stopped working, it seems to be working okay on her computer locally showing how much time usage she has left and house rules, but its not showing any information on the website, rather annoyed by this as it should all be basic and now I'm sitting here scratching my head wondering why it appears to be set up correctly on her computer but the web portal show nothing. She is restricted to 5 hours, like i said it shows its working on her computer just nothing on the portal same for YouTube activities, she's is using google chrome.
Can you help?