• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

no monitoring on web portal

I've installed Norton family on my daughters computer, As user Jessica. On the web (No activity reported for selected time period) portal its not showing any usage, when i first ran it, it seemed too work, after her getting her computer home from xmas to her mothers is where it seemed to stopped working, it seems to be working okay on her computer locally showing how much time usage she has left and house rules, but its not showing any information on the website, rather annoyed by this as it should all be basic and now I'm sitting here scratching my head wondering why it appears to be set up correctly on her computer but the web portal show nothing. She is restricted to 5 hours, like i said it shows its working on her computer just nothing on the portal same for YouTube activities, she's is using google chrome.

Can you help?

Replies

Kudos0

Re: no monitoring on web portal

Hi danielstringer,

We have sent you a private message.  Please check and reply us.

Thanks,

Rajesh

Kudos0

Re: no monitoring on web portal

So i take it your customer service is over in India?, so I'm ment to wake up at like 5 am in the morning just to catch you before i have too shoot off to work as I'm over in UK. So i have a product that's not working which i payed for and now i cant even get help as the time i get home you are all tucked up in bed.

Is there anyone who is able to tell me why this product is not working considering its show on my daughter computer all the house rules, the count down timer is on but no monitoring is done by the web portal, Please don't suggest remote assistance less you are willing to work late so that I'm able to get the help i need, With thanks, Sorry but rather annoyed with this product and the offer of remote assistant unreachable to the average uk british worker who works 8 to 5.

Kudos0

Re: no monitoring on web portal

never mind someone is helping from Norton.

Kudos0

Re: no monitoring on web portal

Hi danielstringer,

We are willing to extend and work.  Please let us know your convenient time by responding to my private message.

Thanks,

Rajesh

This thread is closed from further comment. Please visit the forum to start a new thread.