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Kudos0

No Search Activity/History

My son has a Samsung S9 phone. I've been getting alerts that his "device hasn't reported any activity" in 4 days. That was 7 days ago. There have been no more alerts since then.

I went into the Norton Family and clicked on his profile. Under "Web" it shows that he is visiting various websites thru out the day. Under "Search" it says that there has been "no search activity in the last 7 days". How is he on the internet but there is no search activity??

Is this a Norton Bug or is my son tampering with the Norton Family App??

Replies

Kudos0

Re: No Search Activity/History

Hi @Lavender Hill,

    Welcome to Norton Family forum and thank you for sharing your observation. We will investigate it, and post an update to this thread when we have more information.

Regards,
Padmanabhan
Norton Family team

Kudos0

Re: No Search Activity/History

I have the same problem with my son's Samsung S7.

As far as I can tell norton family no longer works with samsung devices.

Kudos0

Re: No Search Activity/History

My daughter has no supervision at all on her Samsung J3. Dont know if she figured out how to stop it or if it just doesnt work well. NF shows no activity whatsoever while she sits in front of me on her phone! What gives?!