• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

I have seen so many threads about this problem and all of the solutions are one of the admins doing a virtual session to fix it.  So that is exactly what I need so it will work on my Windows 7 computer!  I have tried to re-installation, I have tried using the Norton Removal tool and then re-installation, I have removed the files from the Public Downloads folder.  I would like to renew my subscription to Norton 360 and will upgrade Norton Family to premium if someone can get to work.

Please help.

Replies

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi GBell72,

I'd like to have a remote session with you.   If you are interested in having one with me, please send me a Private Message via the Forum for details.  Also please let me know where you are located, which state or country.  You can send the message by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi GBell72,

Thanks for having a remote session with me.  Our team has corrected the issue.  Please check again and let me know if it has been resolved.

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Thank you so much for your help Katie.

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Thanks for the update GBell72.

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

It appears the only solution for this is a remote session.  How do I sign up?

Kudos1 Stats

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Scogville,

We could publish the steps that correct the issue, but I feel it's safer we correct this via a remote session as some parents maybe not very familiar with computer settings.

Another reason is I don't want some children take advantage of the published information to tamper the system :-)

If you are interested in having a remote session with me to have the issue corrected, please send me a private message via the forum by click Inbox at upper right hand corner and let me know which state or country you are in.

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Katie, Can you please remote my PC or email me the steps? I have the same problem too.

Kudos1 Stats

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Elio,

For details of a remote session, please check the private message I just sent you.

Thanks

Katie

Thanks Katie
Kudos1 Stats

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

RESOLVED - Thank you Katie!  Suggestion for Norton; make this registry edit available for users.  I appreciate the help and I'm glad to have the program working, but my daughter's computer was unmonitored for about two weeks waiting for a registry edit I could have done myself (with minimal direction).  This appears to be a known issue.  Why not fix it?  Or, at least make a solution available without having to go to a remote session.

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Problem Resolved too. Thank you Katie!! Appreciated it very much.

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Katie,
It seems that you have a registry fix / solution available? Could you please help me out? since I have the same issue in the Netherlands... Or is it possible to download this fix somewhere ?

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi rlvdioliee,

Sure.  I'd like to have a remote session with you to correct the issue.  I've sent you a private massage.  Please check the private message via the forum by clicking Inbox at upper right hand corner

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Katie,

Thanks for the remote session. I hope your team will find the registry error as I still receive the error when I try to login..

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi rlvdioliee,

Thanks for the post.  The team is working on the issue.  As I mentioned to you when we were on the remote session, the issue you are having is different from other users with the error message in the thread.  In order to investigate the issue further,  I'd like to have another remote session with you.  I've sent you a private message.  Please check it when you get a chance.

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Katie,

As discussed via the remote session I uninstalled my virusscanner and Norton Family. After restarting the system and reinstall of Norton Family the issue remains. I even changed my childs account from standard user to admin user, which doesn't help.

I receive (continously) the same error: "The Norton Family server is temporarily unavailable. Please try again later" in the following cases:

- Extend the scheduled time (as a parent via Norton Family software after entering my correct login&password)
- Try to disable Norton Family "                        "                                                     "

Hope above information helps the team.  

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

rilvdioliee,

Thank you very much for the update.   The team will continue to check into the issue.  I'll keep you posted.

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Katie,

The issue remains and still receive the same error message. Any news yet from the team or maybe new software version ? 

Thanks. 

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi rlvdioliee,

I've sent you a private message. Please try the steps and let me know if they help.

Thahnks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi,

I have same problem when I want to add a device to Norton Family. After download NF, and then install it, I can not login and add the device. It's only display red text: "The Norton Family server is temporarily unavailable. Please try again later". See my screenshot bellow. Please help me.

Note: I use Windows 7 32 bit.

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Katie,

Finally the issue got solved, for me,  concerning the serious login error ... As you proposed I removed the following temporarily directories

(Windows 7) :
C:\Users\Public\Downloads\Norton\{NFXXX...}
C:\Program Files(x86) Norton Installer\{78xxxxxxxxx059A}

Afterwards, I did a re-install of Norton Family, which finished different as NF asked to restart the computer. After a restart I managed to for example extend the remaining time for my child.

When above directories are not removed, and you perform a reinstall of NF it will finish installation rather quickly and doesn't ask for a restart of the computer.. At this point I conclude from my experiences that NF isn't installed correctly. 

One should take care that each time you install NF, you will be asked to restart the computer.

Katie, really thanks for your superb support and time we spent during the remote session.

Hopefully above experience will help in case others might observe the issue. 

Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi rlvdioliee,

Thank you very much for the update and kind words.

I appreciate you had two remote sessions with me and I'm glad to hear the program started to work.

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi array064,

I'd like to have a remote session with you.  Can you please send me a private message via the forum by clicking Inbox at upper right hand corner and let me know which state or country you are in.

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi

I'm having the same problems. I cannot log onto the servers through any of the devices attached to my account. How can I sort it?

File Attachment: 
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi cststephen,

Thanks for the post.  Have you got a chance to try the steps described in the link below in the same thread?  If you have any questions, please let us know.

https://community.norton.com/en/comment/6234651#comment-6234651

Thanks

Katie

Thanks Katie
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi Katie Can I have a remote session with you as I'm getting the above mentioned error
Kudos0

Re: No Solution available-"The Norton Family server is temporarily unavailable. Please try again later"

Hi MIka,

Sure. Can you please send me a private message via the forum by clicking Inbox at upper right hand corner and let me know which state or country you are located in.

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.