no sound on laptop - problem started last week

Last week, do not know if a result of a Microsoft program download or from Norton live update...but we have lost sound capability on our windows 7 laptop...the icons for the device "test"  that they "appear" to work...but still no sound 


Accepted Solution

Re: no sound on laptop - problem started last week

Hello KCL. Who makes your laptop? This Microsoft article may be of some help for you. Different laptops can have different issues especially ones that are sound driver related requiring the manufacturer drivers to be reinstalled. Follow the article suggestions and let us know how things go. 


MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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