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No where to go

I just spent over a half an hour on the phone with a tech that ended up transferring me to a lady in sales for some unknown reason; and the poor lady was at a total loss as to what or why.  I spent the time to download the Norton Bootable Recovery Tool (NBRT).  Unfortunately I only had 800Meg cd's, and the NBRT is 835Megs.  So I ended up extracting the files to an 8GB flash drive.  I changed my system Bios to boot only from flash and restarted computer.  Yep you guessed it it didn't work.  So it is pretty obvious too me that the NBRT isnt really bootable, and does not do what Norton says it will.  The following is a direct quote in part from their own web page.    

  "...The Norton Bootable Recovery Tool helps you create bootable rescue media that you can use if your PC is so infected that it won’t work properly.   Gets your computer back up and running if it becomes so infected that it won't work properly or even start..."

It would seem to me with all the technology available that it would at least boot in safe mode  or at a minimum give you a command prompt; but no all I get is a - (hyphen) that flashes in the upper left hand corner of the screen.  Heres another thought.  Would it be possible to pull the SATA drive out of my desk top (infected computer)and connect it to my laptop and have Norton scan it as a added drive on my laptop?  

Labels: PC Tools KB


Kudos1 Stats

Re: No where to go

Hi Jerry,

Hope you have downloaded the latest version of NBRT which come as an ISO image.

You can burn this ISO directly to a DVD to make the Bootable NBRT disk.

To make a bootable NBRT USB stick, you can use any free tool available in market such as "Rufus".

(Please note that simply extracting NBRT.iso to a USB drive will not make USB drive bootable)

Please let us know if this information helps you in resolving you issue. For any more queries, please feel free to write back.



Re: No where to go

Hi Jerry,

We have also added steps to burn NBRT ISO in the following link - https://support.norton.com/sp/en/us/home/current/solutions/v72380755_End.... Let us know if this helps.