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Kudos0

NOBU does not appear as a backup location in N360...

I have signed into my Norton Account & NOBU, but online backup does not appear as an available backup location in N360.

Also, several of my Norton online storage space purchases in NOBU show as 'expired' & are greyed out, but I do not remember being asked to renew these subscriptions. Have I lost access to these backups permanently?

Replies

Kudos0

Re: NOBU does not appear as a backup location in N360...

I have signed into my Norton Account & NOBU, but online backup does not appear as an available backup location in N360.

Also, several of my Norton online storage space purchases in NOBU show as 'expired' & are greyed out, but I do not remember being asked to renew these subscriptions. Have I lost access to these backups permanently?

Kudos0

Re: NOBU does not appear as a backup location in N360...

Hello Ukdeejay,

Please contact Norton Customer Support for assistance with billing questions, as well as assistance with the ability to initiate a backup online through the N360 software.

Thank you,NicoleIT Support Specialist, Symantec Corporation

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