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Nodton Ghost 15

A note for all.  After spending numerous hours on the phone with both Microsoft and Norton Gurus, the solution to my recovery was solved by plugging my USB 3 recovery disk drive into a USB 2 port.  Apparently Norton Ghost 15 does not recognize USB 3 devices.  My thanks go out to Dstain for his help.  PS - Norton Ghost has been discontinued, so don't expect any help from them.  Scott