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Kudos0

NOF 2.2.0.40 crash visiting certain sites

Hi everone,

my son noticed me that when he was visiting certain sites:

http://en.thewitcher.com/forum/index.php?/topic/25694-patch-21/

http://www.gog.com/

http://forums.civfanatics.com/forumdisplay.php?f=171

(I checked NOF log)

NOF icon suddently disapper. In fact I see on Windows event log thet NOF service was crashed

Codice eccezione: 0x40000015
Offset errore 0x00053740
ID processo che ha generato l'errore: 0x620
Ora di avvio dell'applicazione che ha generato l'errore: 0x01ccace48ec07400
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Norton Online\Engine\2.2.0.26\ccSvcHst.exe
Percorso del modulo che ha generato l'errore: C:\Program Files\Norton Online\Engine\2.2.0.26\ccL110U.dll

The service was restarded automatically after 2 minutes. I have try to access these sites and NOF doesn't crash.

How to explain?

PC is a win 7 32bit + NIS 2011 18.6 + Firefox lastest version.

Thanks in advance for replies.

Replies

Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

Hi everone,

my son noticed me that when he was visiting certain sites:

http://en.thewitcher.com/forum/index.php?/topic/25694-patch-21/

http://www.gog.com/

http://forums.civfanatics.com/forumdisplay.php?f=171

(I checked NOF log)

NOF icon suddently disapper. In fact I see on Windows event log thet NOF service was crashed

Codice eccezione: 0x40000015
Offset errore 0x00053740
ID processo che ha generato l'errore: 0x620
Ora di avvio dell'applicazione che ha generato l'errore: 0x01ccace48ec07400
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Norton Online\Engine\2.2.0.26\ccSvcHst.exe
Percorso del modulo che ha generato l'errore: C:\Program Files\Norton Online\Engine\2.2.0.26\ccL110U.dll

The service was restarded automatically after 2 minutes. I have try to access these sites and NOF doesn't crash.

How to explain?

PC is a win 7 32bit + NIS 2011 18.6 + Firefox lastest version.

Thanks in advance for replies.
Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

Hi Axios,

I'll report the issue to the QA team for further investigation.

I haven't been able to reproduce it so far.  You mentioned "I have try to access these sites and NOF doesn't crash".  When you try to reproduce the issue,

1. are you using the same PC as the child? 

2. does the child get the error every time he visits the websites?

3. does the child get the error when playing games online or just visiting the websites?

Thanks,

Katie

Thanks Katie
Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

Thanks for the reply.

1) Yes, I've used the child's pc in order to try to reproduce the error.

2) The error occurred one time only.

3) There are no online game on these sites: they are forums or sites for videogames's sales. Absolutely no flash game or other in-browser game.

The only other thing that I observed is that expecially gog.com site is a little more slow to load with NOF active instead of when I load it on the same pc with NOF disabled.
Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

Axios,

Thanks for the update.  I'll report it to the QA team.  If the error only has happened once,  I'm not sure if they will have the luck to be able to reproduce it :-)

Thanks,

Katie

Thanks Katie
Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

I understand that if it happened once is difficult to reproduce.

I hope the problem does not occur again.
If that happens again I will post again.

Thanks for the reply.
Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

Axios,

The NOF team talked about the issue in today's meeting and the QA team will check into this.

Thanks,

Katie

Thanks Katie
Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

Ok,

Thanks for the reply.
Kudos0

Re: NOF 2.2.0.40 crash visiting certain sites

Thanks for the update allup.

Thanks,

Katie

Thanks Katie

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