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NOF not working AT ALL on Mac OS 10.6.8 (Snow Leopard)..."tech support" stumped
We prepared a Mac for use by my daughter by upgrading the OS and doing a clean/fresh install (not retaining any software or files from the old OS). The only things we installed are Norton products and Firefox (b/c Safari 5.1 still doesn't work with NOF). The NOF doesn't work at all. It allows access to all the blocked websites, logs nothing, etc. All seems set up just fine (it says it's monitoring, the mac shows up on the "devices" with the proper user accounts, etc.). I spent HOURS watching the "tech support" guys in India try the same things I had over and over last night (through remote access). Finally, they said that all settings seemed correct and that it should be working so they had to escalate it to the next level of support. The "next level" called me at 11am when I was at work. The Mac is at home. He told me that there was no way for me to reach them directly once I was at the computer and that he'd try back tomorrow. So, now I am supposed to take a day off from work to hope that call from India may arrive and someone can get this working? Has Symantec been taken over by the cable company or something? Does anyone have any ideas for me to try? I spent $100 for Norton products on my PC in April, just spent another $100 for duplication so that I could also cover my Mac and Android, and the most important element (something to protect my daughter) doesn't do ANYTHING as advertised. Requested specs are listed below. I greatly appreciate any advice or assistance (short of taking a day off from work, that is...).
1.Type of Operating System and version(for example, Windows XP SP3, Vista Home Premium SP1, etc…)
Mac OS 10.6.8 ("Snow Leopard")
2.Type of Web Browser and version(for example, IE8, Firefox 3.6.6, etc)
Tried Safari 5.1 (yes, I know it doesn't work with NOF), Firefox 13 and Firefox 9
3.Type of user account that the child has on the system(Admin, Limited, Standard…)
4.Norton Safety Minder Version (you can determine this by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder). The latest version for Norton Safety Minder is 126.96.36.199.
5.Any other Symantec/Norton product installed (please provide version information. For example, the current version for NIS is 188.8.131.52)
Installed the NIS package for Mac (4.0, the one that works with Snow Leopard) and whatever comes along with it.
6.Any other Anti-Virus or Security product installed (please provide version information)
Nothing else installed. These Norton products and Firefox are the only things installed on a fresh (not upgrade) version of the OS.