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Non-refund of unwanted automatic renewal through my Credit Card
I had purchased Norton 360 download by my Credit Card, 2 years back. After a couple of months, Norton automatic update gave indefinite scan which had to be stopped. Thereafter it never got updated, with message "Your anti-virus is not uptodate".
Then I changed my laptop. N360 got automatically renewed in Dec-2009 by using my Credit Card information without my knowledge.. This is most unfair, and amounts to fraud. However, I installed it on my new netbook. Again after a few months the same thing old me this is happened. I got fed up with viruses and paid my PC service provider to clean up my PC, uninstall N360 and install another anti-virus purchased from him. N360 did not uninstall fully, but at least I stopped getting the message saying my "anti-virus is not uptodate". I forgot and wrote off N360.
Again on 21-Dec-2010 N360 automatically renewed without my knowledge debiting $69 to my CC a/c. I went on line to the Refund link and it tells me I cannot get refund.
Can anyone help me to get refund and get Norton to stop this automatic renewal?
I am disgusted with Norton and will never ever use any product from Symantec.