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Kudos0

Non-refund of unwanted automatic renewal through my Credit Card

I had purchased Norton 360 download by my Credit Card, 2 years back. After a couple of months, Norton automatic update gave indefinite scan which had to be stopped. Thereafter it never got updated, with message "Your anti-virus is not uptodate". 

Then I changed my laptop. N360 got automatically renewed in Dec-2009 by using my Credit Card information without my knowledge.. This is most unfair, and amounts to fraud. However, I installed it on my new netbook. Again after a few months the same thing old me this is happened. I got fed up with viruses and paid my PC service provider to clean up my PC, uninstall N360 and install another anti-virus purchased from him.  N360 did not uninstall fully, but at least I stopped getting the message saying my "anti-virus is not uptodate". I forgot and wrote off N360.

Again on 21-Dec-2010 N360 automatically renewed without my knowledge debiting $69 to my CC a/c. I went on line to the Refund link and it tells me I cannot get refund.

Can anyone help me to get refund and get Norton to stop this automatic renewal?

I am disgusted with Norton and will never ever use any product from Symantec.

Replies

Kudos0

Re: Non-refund of unwanted automatic renewal through my Credit Card

Hi,

I'm sorry to hear about your bad experience with Symantec and Norton. :(

To get the refund, you should contact Customer Support:

http://us.norton.com/support/contact/contact.jsp?pvid=cs

The fastest way is to contact them via Live Chat.

To disable the automatic renewal, please go to your the Norton Account, and in the settings you can turn this off.

http://www.mynortonaccount.com/

Let us know the results.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Non-refund of unwanted automatic renewal through my Credit Card

This is a major fraud and just happened to me as well.  I never authorized auto-renewal (never do with any of my subscriptions).  This feature was clearly added after my initial registration without my knowledge.  When I spent more than 10 minutes waiting, I finally got a hold of a customer rep who advised me to just simply call the bank and dispute the charge.  Symantec's business practices are clearly unethical and I certainly hope that someone has the capacity to start a class action suit.  I, for my part, will notify the California Department of Consumer Affairs.  This has happened to too many people and is clearly not an accident.

Kudos2 Stats

Re: Non-refund of unwanted automatic renewal through my Credit Card

The whole notion of automatic renewal is unethical in my opinion and is creeping in to other areas as well here in Australia HOWEVER on this occasion I feel a need to defend Symantec.I have just renewed for the third year and the auto renewal section was CLEARLY MARKED and offered a link to turn it off (which I did and have done every year).In all 3 years it has been clearly marked and to blame Symantec because you didn't read the contract is ridiculous and unfair.I repeat that it is clearly marked and all you had to do is scroll down the page to see it.It's in BIG LETTERS for all to see.

Kudos0

Re: Non-refund of unwanted automatic renewal through my Credit Card


Peros69 wrote:

This is a major fraud and just happened to me as well.  I never authorized auto-renewal (never do with any of my subscriptions).  This feature was clearly added after my initial registration without my knowledge.  When I spent more than 10 minutes waiting, I finally got a hold of a customer rep who advised me to just simply call the bank and dispute the charge.  Symantec's business practices are clearly unethical and I certainly hope that someone has the capacity to start a class action suit.  I, for my part, will notify the California Department of Consumer Affairs.  This has happened to too many people and is clearly not an accident.


I don't encounter this automatic renewal problem but I'm told that when you order from Norton you can uncheck the reference to authorizing automatic renewal -- but I suspect that this option is not as visible as we users would wish.

When you got hold of a customer rep his advice was certainly one way of dealing with the charge itself since the bank/CC company immediately credit the amount back to your account but did he cancel the automatic renewal for the future? If not then got onto them again by CHAT and they should do this quickly with no problems.

How did you make the contact? By phone or chat? I suspoct CHAT if you only waied 10 minutes! User reports here say it's much the best for subscription matters.

Hugh

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