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Kudos0

norton 260 v2.0 scanning problem

greeetings to everyone i'm new here i have problem with scanning gets error symantec framework something one of the process stopped running to ensure stability please restart your pc i need help to resolve it and its critical when i used norton 360 1.0 never happend with 2.0 there a problem waiting for response

Replies

Kudos0

Re: norton 260 v2.0 scanning problem

greeetings to everyone i'm new here i have problem with scanning gets error symantec framework something one of the process stopped running to ensure stability please restart your pc i need help to resolve it and its critical when i used norton 360 1.0 never happend with 2.0 there a problem waiting for response
Kudos0

Re: norton 260 v2.0 scanning problem

Did you uninstall v1 first before upgrading to version 2?
"All that we are is the result of what we have thought"
Kudos0

Re: norton 260 v2.0 scanning problem

i just said with 1.0 of norton 360 this error never comes i'm with norton 360 2.0 there a problem with symantec service framework i dont have version 1 only version 2 what to do to to fix the virus scan i cant do the full system scan

Kudos0

Re: norton 260 v2.0 scanning problem

You said you did not have the problem with v1 installed.

How did you do the upgrade?

Let's first look for the thing that causes it. 

"All that we are is the result of what we have thought"
Kudos0

Re: norton 260 v2.0 scanning problem

ok n360 1.0 didnt complain when i done virus scan i did upgrade from 1.0 to 2.0 i have copy i brought

n360 2.0 during virus scan complain about process stopped running symantek service framework is faulted files

what you suggest to do?

Kudos0

Re: norton 260 v2.0 scanning problem

Stu is asking you did you do a "clean install" by removing version 1 before you started to install version 2, or did you let version 2 uninstall version 1 as part of the installation procedure.

Or were Version 1 and Version 2 on two different computers?

We can't see your setup so please try and feed the information requested through to us.

Hugh
Kudos0

Re: norton 260 v2.0 scanning problem

oh yes its uninstalled by n360 2.0 and i did clean install and its same computer

i just say n360 complain about process gets closed its stuck during game directory

i cant do full system scan properly with n360 2.0 this framework system its faulted

i only own n360 2.0 i did format clean windows i dont use n360 1.0 anymore

so what to do with this problem?

Kudos0

Re: norton 260 v2.0 scanning problem


adamsith wrote:

oh yes its uninstalled by n360 2.0 and i did clean install and its same computer

i just say n360 complain about process gets closed its stuck during game directory

i cant do full system scan properly with n360 2.0 this framework system its faulted

i only own n360 2.0 i did format clean windows i dont use n360 1.0 anymore

so what to do with this problem?


If you had N360 v1 installed and then began the N360 v2 installation, with v1 being uninstalled by N360 v2, then that is not a clean install.

It's what I, and others, often call an upgrade install.

What this is leading up to is that sometimes that kind of install does not go as well as a real clean install where you remove v1, reboot the PC and then install v2.

For difficult cases, Norton has specials tools for cleaning up after an install that does not remove everything.

I will leave it at that -- watch for specific help from Stu or others on how you should deal with this but please read everything carefully and follow any instructions exactly, asking if they are not clear.

It's also a lot easier for us to read your messages if you use capital letters at the beginning of sentences and add punctuation. Don't try to be too brief -- we don't charge by the workd! <g>

Hugh
Kudos0

Re: norton 260 v2.0 scanning problem

sure and exscuse me if i didnt explain well myself

i dont use norton 360 1.0 anymore i keep it somewhere so i use now norton 360 2.0

i just got this problem with an process norton complain at the scan

i did upgrade norton 360 v1 to norton360 v2 to install

i just experince some problem need to fix it

i'm not interesting on norton 360 v1 only norton360 v2

Kudos0

Re: norton 260 v2.0 scanning problem

It's ok

We get there.

let's try something.  Please download the NRT Tool 

Run it. It will clean every Symantec you have on your machine. Than reinstall v2 again. Let's see if that helps 

&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

i used this tool already and installed n360 v2

so still the scan gave me same error

Kudos0

Re: norton 260 v2.0 scanning problem

Any other security software installed?
&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

no really only n360 2.0

n360 v2 have problem to scan lots of files

Kudos0

Re: norton 260 v2.0 scanning problem

What was on your machine before 360 v1?
&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

i removed v1 i dont need it anymore since i have v2
Kudos0

Re: norton 260 v2.0 scanning problem

Ok let's try something.

Please download this

Than do this:

1) Start SysInspector

2) Click: File

3) Click: Save Log

4) Choose a space to safe the log

5) Click : Safe

6) After "Log Saved Succesfully" click op: OK

7) shut down the program

8) PM me the log file 

&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

i dont know how to put the attachment

so how to do it?

Kudos0

Re: norton 260 v2.0 scanning problem

Please try uploading the l;og to rapidshare or something and than post the link over here
&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

i dont want to be rude stu you an personal email i can send you the log?
Kudos0

Re: norton 260 v2.0 scanning problem

there problem with this file ccsvchst.exe this get crashed during in the middle of the scanning

dont know if this help this symantec service framework there is a flaw with virus scan

Kudos0

Re: norton 260 v2.0 scanning problem

You can post the link to the rapidshare link over here. Or some other upload website offcourse
&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

ok stu i dont know where to upload it

i have my personal info of my comp i dont with this be exposed

Kudos0

Re: norton 260 v2.0 scanning problem

You can upload the log over here.

And post the link in a PM to me. That's safe, trust me 

&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

ok stu just analyze norton files not my personal files please

thanks

Kudos0

Re: norton 260 v2.0 scanning problem

i've got through few analysts untill one of them got serious when i told about the problem remote assistence done to check the problem

this issue gone through r&d team making fix of my problem

this is updated report means n360 2.0 have conflict to scan ubisoft games directory this is the reason why n360 2.0 complain

i had to remove the game and the error got away i'm afriad it might be return the error this is also for the employes for review the problem i recevied from norton

Kudos0

Re: norton 260 v2.0 scanning problem

Ok thanx

I will get back with you shortly 

&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

hi stu

the error is in quaritine so is excluded the problem is sealed for awhile

the error might come back to hunt other ubisoft game directories

one of the analyst helped to take care of the problem

this is for sure serious critical bug to norton 360 2.0 virus scanner

better to take a look for this and squash this bug for good

waiting for response

Kudos0

Re: norton 260 v2.0 scanning problem

Hi Adam

I just too a look at your log.

Only two things I found what could be the problem.

  1. Norton Antibot; Shouldn't be a problem but you could try uninstalling-->use reg cleaner--> see what it does
  2. It looks like there are several versions of Norton 360 installed. Are you sure you used the NRT tool earlier? Maybe use the NRT tool and than use a reg cleaner like Ccleaner can help
&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: norton 260 v2.0 scanning problem

hi stu

the problem is excluded norton360 2.0 have only problem to scan ubisoft/beowulf this caused norton to complain about the crash

i did virus scan all good no crash no nothing i detected few virus and cleaned my computer

so no need to use tools now norton function properly i did some few uninstalls to fix problems

norton antibot is fine to me

the exclude is temporary solution untill symantec gets fix this conflict between beowulf directory to norton virus scan

waiting for response

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