Norton 360 220.127.116.11 just wiped out ALL my BU sets. I've prev spent mega hours setting up files/folders for BU's over the past 3 years, now I have to start over? All BU files are still there, but BU sets are empty, just says "default set"! Maybe can get back with System Restore, but assume would just get wiped again at the next Live Update back to 229071. The previous version per System Restore was 18.104.22.168. To my knowledge, an automatic update (to 22.214.171.124) should NOT delete existing BU sets, prior version updates never did. A recent version (126.96.36.199) was pulled back by Norton, maybe this one s/b also.
Spent almost 4 hours on the phone with "support" (Philippines, then "level 2", India) with no result. Requested upgrade to a USA agent. Maybe I get a call back in 2 days.
Since when does an unannounced/non-refusable "upgrade" result in BU set wipe out? All my logons/settings etc are all unaffected. Need a way to restore BU sets that is permanent! Thanks.
(revised from original 11 am post in general 360 forum)