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Norton 360 Backup error "maintenance being done."

I have the 360 Deluxe on my windows 10 laptop.  Have been in contact with support numerous times since 3/25/19.  It will not backup to the I cloud always gives me an error saying "maintenance being done."  They always tell me to give it another 48 hours.  I'm really frustrated!  Is anyone else having this problem?

Labels: Backup