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Kudos0

Norton 360 blocked Camera on Surface book

Hi Guys,

Hoping for some help here, have searched all over these forums & the internet with no luck!

We got a new Surface Book, installed Norton 360 & that has since blocked any access for the built in camera. When trying to turn the camera on it says it is blocked.

I've looked through all possible settings to add as an exception or trusted but I can't select the camera drivers, etc.

Please help! Getting a bit frustrated here.

Replies

Kudos0

Re: Norton 360 blocked Camera on Surface book

Hi Kodd:

I Googled and got some case studies as attached below:

Now you:

Have you tried to provide the access using that Laptop's device id. 

For more help, please Chat with Norton Support here.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton 360 blocked Camera on Surface book

Can you post a screenshot of the block message? It might help diagnose the issue.

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.

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