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Kudos0

Norton 360 blocks Hitman Pro because of unauthorized access

After running my first scan on my new laptop, I got a security notice that "Unauthorized access blocked (Access Process Data)"  Status was "Blocked."  I don't see any way to tell 360 that Hitman Pro has my permission to do its thing.  What do I need to do?

The same thing has now happened to MalwareBytes and Windows Defender.  Not sure what's up and why 360 doesn't want to play with these other apps.

Replies

Kudos1 Stats

Re: Norton 360 blocks Hitman Pro because of unauthorized access

The Unauthorized Access Blocked messages in your security history are logged by Norton Product Tamper Protection when an executable file attempts to read/write/edit/delete a Norton file.  Common Windows processes like svchost.exe, taskmgr.exe, dfrgntfs.exe, etc. as well as executable from third-party software will cause an Unauthorized Access Blocked message to be logged if they touch a file from your Norton installation. Please see post <here> in the Product Suggestions board regarding logging of these blocks. (credit Imacri)


Norton Product Tamper Protection events are not reports of malware.  Unauthorized Access Blocked (Access Process Data) messages in your security history are not reports of malware.  The most common Norton Product Tamper Protection log entries are legitimate Windows processes that Norton is preventing from accessing Norton files or processes.  


Norton Product Tamper Protection events are normal, as legitimate programs and Windows processes frequently try to access Norton files or processes.  Norton blocks attempts by outside agents - even legitimate Windows processes.  There is no need to do anything.  No need to scan with a third-party anti-malware program, no need to change services settings.  These events are not attacks.  They can be ignored.  Unless the actor in the logs is an actual malicious process that does not belong on your PC, these events are totally harmless and routine. (credit SendOfJive)



Note: I do not add HitmanPro exclusions.   

Exclusions / Low Risks options lets you exclude disks, folders, and files from risk and Auto-Protect scans. It provides a way for you to manage the items that have a low-security risk.

Excluding low-risk items from scans reduces your protection and should be used only if you have a specific need.

https://support.norton.com/sp/en/us/norton-security/beta/solutions/v15457075

maybe try.....for example:

Note: I do not add HitmanPro exclusions.  

Kudos0

Re: Norton 360 blocks Hitman Pro because of unauthorized access

Thanks for the clear response.  I appreciate the insight into what the messages mean, and will promptly ignore them in this case.  I like responses where everything is actually okay.