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Kudos0

Norton 360 Constantly Crashes

Hi.

Norton 360 v 22.6.0.142

Since upgrading to Win 10 Norton 360 stop working e.g. when looking at Graphs, History etc.

I have used Norton uninstall and reinstall tool several times, run Quick Scan, Full System Scan and Norton Power Eraser numerous times. Live Update - always the latest.

Still, Windows Reports 'Norton 360 Stopped Working, Close the program' etc.

Usually, after closing, Norton 360 automatically restarts.

Remedy - Anyone have a clue?

Replies

Kudos1 Stats

Re: Norton 360 Constantly Crashes

FWIW ~ I have APPCRASH by Performance > Graphs
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    NSBU.exe
  Application Version:    13.1.0.74
  Application Timestamp:    56ba9bae
  Fault Module Name:    SYMHTML.DLL
  Fault Module Version:    10.1.0.91
  Fault Module Timestamp:    56ce7f77
  Exception Code:    c0000005
  Exception Offset:    000ba404
  OS Version:    6.3.9600.2.0.0.768.101
  Locale ID:    1033
  Additional Information 1:    5861
  Additional Information 2:    5861822e1919d7c014bbb064c64908b2
  Additional Information 3:    1318
  Additional Information 4:    13181ae637ac2592fac0ca2dd662cdcc
 

Kudos1 Stats

Re: Norton 360 Constantly Crashes

If you use Windows 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton 360 Constantly Crashes

Hello 00360

I would vote for the issue that bjm has mentioned. I have window 7 Pro and the same thing happens to me when I go to use the graph part. It usually happens when I click on one of the two choices. Symantec is aware of the issue, but hasn't given out a solution yet. I hope they do give it out soon, but since the program restarts quickly, perhaps it isn't on top of the list to get fixed. It has been reported a while ago and I'll see if I can get any information about the issue.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton 360 Constantly Crashes

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