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Kudos0

Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 8:05AM · 8 Replies ·

Ever since I renewed my Norton subscription ( on notebook computer and android) a few weeks ago I have been getting a message (alert) on my android phone to turn on my Norton 360 Service. I never turned it off but just clicked on to renew my subscription and both my computer and android phone were renewed, but I have ever since renewal gotten the above alert. So today I went on my phone and under Privacy turned on VPN. I don't know if that is what I should have done and if that is what is meant by the alert I got on my phone to turn on Norton 360 Service. I have never had to do that before when I did my Norton subscription renewal. Was that what the alert on my phone meant?   

Holly

Labels: Alerts/Notifications

Replies

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 8:41AM · Permalink

What the message is telling you is to turn on the Norton 360 Service under Accessibility Settings in Android Settings. 

Did you reinstall 360 on the phone when you renewed? If so, the service might have gotten turned off during this process.

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 10:21AM · Permalink

I just checked, and it says "Norton 360 has full service to your device." And below that "Norton 360 Services can view your screen, actions, and  inputs, performs actions and controls the display."   No, I did not reinstall  360 on the phone when I renewed. 

Holly

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 2:29PM · Permalink

Can you confirm you are looking in Android Settings > Accessibility > Installed Services? I do not see the message you mention.

What device and Android version are you using?

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 4:08PM · Permalink

I am using moto g stylus 5G. In the Norton 360 settings in the Privacy  section I have Auto VPN turned on. When I tapped on Settings in the My account I then  tapped on Privacy and turned on Auto VPN. So when I tap on the Norton icon on the Norton home page on my phone  it says under Security You Are Protected, under Identity it says Monitoring and under Privacy it says VPN on.

Holly

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 4:15PM · Permalink

You are looking at the Norton 360 app settings. You need to go into your phones Android Settings as I describe in my last post.

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 5:10PM · Permalink

My accessibility setting on my phone says Norton 360 Service: On. 

Holly

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 5:37PM · Permalink

I just noticed I put this on the wrong topic. It should be on Android phones. Sorry. 

Holly

Kudos0

Re: Norton 360 Deluxe on Android Phone

Posted: 02-Sep-2023 | 6:03PM · Permalink

Don't worry about which forum board you posted in. We are quite flexible here.

If you are still seeing these messages I would suggest reinstalling your 360 on the phone. Uninstall 360, then restart your phone and then reinstall and activate your 360 and test to see if you still see the messages.

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