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Norton 360 fails to backup. I get the message "backup of your files and folders has failed.
The DETAILS are "There is a backup problem. Make sure the destination drive or device is connected and then try again." My destination device is a Western Digital Elements 1.5 TB external hard drive. I can copy files to it with no problems. I have run live update successfully and then tried backup again, but the backup operation still fails. What can I try next? I do not have a disk with Norton 360 on it.