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Norton 360 - Identity Safe Unable to Login
For the last four days, I have been unable to sign in to my Identity Safe Vault. I have tried everything I can think of to resolve it, but still unable to do so.
I have the latest version of Norton 360, according to the Norton site when I click to check to make sure it is up-to-date. I use the idendity safe toolbar on both Firefox 21 and Internet Explorer 10, but neither will let me login.
It first started four days ago and I cannot think of any reason why it would of signed me out and then not let me sign back in. The day before it was working fine, but when logging in to my computer the next day, it had signed me out. Whenever I try to sign back in, it mostly tells me that I am supplying the wrong details, then other times, it is telling me that the server is busy and to try again later.
My renewel is not due for another month, so everything I have is completely up-to-date with the latest versions and patches applied. I have used Norton Utilities also to make sure the compter is running to the best it can. Therefore, I am really unable to figure this one out.
Please could you help?
p.s. I have attached a quick screenprint of the message for reference.