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Kudos0

Norton 360 local vault missing

Until this morning, I was under the impression that I had a local vault.  That is what I opted for when I upgraded to version 6 last year.  Now seemingly, my local vault has been merged into an online vault.  I only know this because I kept getting a nag telling me to log into my account.  I didn't, I contact the support team.  They insisted that I log into the account, which I did, and now they tell me that I no longer have a local vault.  I can also see that N360 had started doing daily automatic back ups of my vault onto my hard drive, without telling me.  What's that about?  Why would I need daily backups of an online vault?  What they heck are they playing at?

Is there a way to get my my local vault back?

I have deleted the vault because I simply don't want or need those details storing in the cloud.

I'm happy enough to ditch Symantec when the product is up for renewal in a couple of months if that feature is gone and I managed for years without a password manager, so it's no particular hardship.

Thanks for reading.

BTW.  I can't believe they use captcha.  It is ridiculously user-unfriendly IMO

Replies

Kudos0

Re: Norton 360 local vault missing

Until this morning, I was under the impression that I had a local vault.  That is what I opted for when I upgraded to version 6 last year.  Now seemingly, my local vault has been merged into an online vault.  I only know this because I kept getting a nag telling me to log into my account.  I didn't, I contact the support team.  They insisted that I log into the account, which I did, and now they tell me that I no longer have a local vault.  I can also see that N360 had started doing daily automatic back ups of my vault onto my hard drive, without telling me.  What's that about?  Why would I need daily backups of an online vault?  What they heck are they playing at?

Is there a way to get my my local vault back?

I have deleted the vault because I simply don't want or need those details storing in the cloud.

I'm happy enough to ditch Symantec when the product is up for renewal in a couple of months if that feature is gone and I managed for years without a password manager, so it's no particular hardship.

Thanks for reading.

BTW.  I can't believe they use captcha.  It is ridiculously user-unfriendly IMO

Accepted Solution
Kudos1 Stats

Re: Norton 360 local vault missing

Hi UK201407,

The short answer to your question is yes, you can regain the Local Vault, although you would have to rvert to N 360 v 6 and then over the top upgrade to the latest N 360 offering - plus, yu woulod need a .csv formatted backup of your ID Safe data in order to reenter it into the V 6 version.  Your "auto backup of the cloud vault is encrypted and will not work for this reversion - also, as you do not say what your OS is, it is not possibkle to do this with Win 8.

Let us know what your desire is.

Kudos0

Re: Norton 360 local vault missing

Thanks for the reply yank.  I was almost there, but as you'll know your tip about the csv file was crucial to making this work.  Everytime I used the backup version I'd created, N 360 forced me to configure an online vault.  I went back to version 5 and imported the file there, then exported as a csv file.

Just for completeness, I'm using Windows 7.

All the best.

Kudos0

Re: Norton 360 local vault missing

Glad you got it sorted out and your are most welcome for the tip.  If you need anything else you know where to find us.

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