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Kudos1 Stats

Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

This is my home network and there have been no changes and no new apps have been added to our phones.  It is happening to both our phones but not our laptops, and they are all the same network. We never use public networks. We use our mobile data on our phones if we need to use the internet while out running errands. The VPN turns on but will not turn off. If I manually turn the VPN off it says, Secure Wi-Fi Network. But it will do the same thing again later in the day. Also, sometimes only the one phone will do this not always both phones. Both the phones are identical. There is never a problem on our laptops (Windows 10 Home Version). This has to be a bug with Norton 360 Mobile that has just occurred within the last 3 days. That is when an update to Norton 360 Mobile was installed. We had no problems up to that point. You never really get a good answer when you call Norton. It is usually very difficult to understand their techs bad English. All they ever want to do is take over your phone remotely. I have had them mess up other settings that were not causing any problems by allowing them access. I know other people are having this problem but I been unable to find a solution. Anybody have any ideas? 

Replies

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

What device and OS version are you using?

If nothing else has changed, I would suggest you try reinstalling 360. Uninstall 360 then restart your device. Then reinstall and activate 360 and see if you still see this issue.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

The same on my Samsung s22 ultra.

Latest Samsung Android version available for phone just installed yesterday. My router is an Asus Rt-ax89x and is at its latest version of firmware. Really would help if Norton explained better what they were seeing.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

tns:

The same on my Samsung s22 ultra.

Latest Samsung Android version available for phone just installed yesterday. My router is an Asus Rt-ax89x and is at its latest version of firmware. Really would help if Norton explained better what they were seeing.

Are you also seeing  the SSL Decrypting Wifi Security message?

What Android version do you have now?

If you just got an Android update and you started seeing this message, sounds like something with that update may have triggered something in Norton. Reinstalling Norton may clear out some data that might be involved with this error. Uninstall Norton, restart your device, then reinstall and activate Norton and test.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.


 

Same message vpn turned on, compromised network ssl decrypting detected. Android 13. Note rhat problem has been occurring for a week or 2 at least. Before this latest update to my Samsung android operating system. I believe it started with an update to norton 360 at the beginning of the month. Reinstalling Norton does not help.
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

It is possible that it is a false positive. Please send logs to Norton to help with the diagnosis.  

Open the 360 app and tap the three bars at the top left. Tap on Settings > General, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log settings and then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. You can turn off logging when you have sent the logs.

If you do send logs, please let me know and I'll notify my contacts to look for them.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

Okay log turned on. Not sure how fast it will hit again as current hasn't for last 10-15 minutes, and I probably won't be using the phone much more tonight.
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I have the same problem.  Only my android phone is seeing this issue.  When I run smart scan with my PC, it indicates no problems with the network.  Just to be safe, I changed the name on my router and changed the password.  Everything was fine for two days, then my phone came back with the same issue.  Must be a Norton bug.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I am having the same problem since March 10 according to my logs. Only on phones, not tablet (all are samsung) or PC. I also changed my admin password on router and the wifi pw. That resolved the issue for a few hours. Please advise if it is a bug or if someone has uninstalled/reinstalled on their phone and it resolved. 

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.


 

I've sent logs last night.
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I've sent logs last night.

Thanks. I have escalated this thread as there are multiple users seeing the issue.

Kudos2 Stats

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

Hi,

Thank you for reporting this behaviour. We are looking into it. 

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I too am having this issue over the past few days. I've done all the suggestions such as reinstalling norton, rebooting modem and router, changing router / wifi passwords/ making sure all firewalls are on ect. It seems to come and go; so it's a bit of a relief to see it might actually be a bug on Norton's part as I've been battling with it half the day today trying to stop it. Hoping that Norton is taking this seriously and looking into it since this is a bit more widespread.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

We had the same problem a few weeks ago. Only on our android phones and no other devices. I was suspicious our problem came from when I downloaded something from the Garmin IQ Store; I didn't realize at the time this wasn't through Google Play.

I did a factory reset on my phone with no backup restored. I slowly downloaded my apps over the next few days. Shortly after downloading the Garmin Connect app, the problem returned with Norton saying my network was not secure. At least I wasn't dumb enough to download the Garmin IQ Store app again lol.

So I did a factory reset on my phone with no backup restored, for a second time. I haven't downloaded the Garmin Connect app or paired my Garmin Venu sq watch to my phone. The "compromised network: attack type: SSL decrypting wifi securty" alert from Norton has NOT returned.

I'm hoping this is all a coincidence and it's just a bug from Norton that will be resolved soon. I miss using my Garmin smartwatch.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I am sure that Garmin apps have nothing to do with this, so you should just go ahead and reinstall them.   I find it goes away for awhile and then suddenly starts again.

Almost certainly a Norton bug.  If not then they absolutely need to identify a way to look for what triggers it so that people can fix their home networks.  Its not reasonable to just say don't use your home network.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

As Norton Employee Gayathri_R has posted above, they are aware of this issue and are looking into it.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I too am having the same issue on my home network. Only occurs on both of my Motorola G6 android phones running V9. I do have network extenders installed.
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

Hi,

Thank you for posting on the Norton Community. We have resolved this issue. However, if you are still seeing this behaviour, could you please send us Debug logs? Below are the steps, and once you have sent them, please let me know. 


Send error reports to Norton

 

  1. From the home screen, launch the Norton 360 app.

  2. In the top-left corner, tap the menu icon , and then tap Settings.
  3. Tap General.

  4. Under the Logging section, next to Enable Debug Log, move the slider to On.

  5. Reproduce the problem with Norton 360 app that you want to report to us.

    For some problems, you may need to keep the Logging feature enabled until the problem gets reproduced (hours, days, or sometimes weeks).

  6. Once the problem is reproduced, repeat steps 1 to 3 to go to General Settings.

  7. In the Logging section, tap Send error report with log files.

  8. Type 1943555 for Support Case ID. In Description, please enter your Norton Community username and this forum thread's URL: https://community.norton.com/en/forums/norton-360-mobile-keeps-sending-m...
    And then in the top-right corner, tap the arrow icon .
  9. Select your email application.

  10. Add any comments that may help, such as steps to reproduce the problem, information on when exactly the problem occurs, etc. and then send the email.

  11. Make a note of the date, time, and email address that was used to send the error report.


Submit crash logs for Norton 360 app

  1. If you receive a message from Android stating that "Unfortunately, Norton 360 app has stopped.", tap Report to submit a crash log.

  2. Make a note of the date and time when you send the crash report.

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I have posted a similar problem under a different problem name, and have received the debug instruction. Haven't capture it yet.

I should note that I haven't seen it on my Windows 11 laptop, but my wife IS seeing essentially the same message, formatted differently, on her Win 11s Surface Go. 

It seems that the message occurs when there is some sort of reconnection to wifi. When I had installed a range extender for my nework we both got the message frequently. It was likely because we were toggling between different wifi sources (router and extender), so the reconnection happened more frequently.

R.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

You didn't say if had to wait for fix. Hit this same compromised network message about the same time as was reading the email saying it was fixed. Have sent a new set of logs.
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

Hello All,

If you are still experiencing compromised network alert, please go to https://mobilesecuritycore-detection.norton.com/ in mobile browser  incognito tab?

We want to see if browser shows the same error at the time it is shown in N360. Please help with your inputs.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I received an email from Norton telling me to go to a link using incognito. I did that and I get a message saying the certificate expired 18 days ago. And to check my clock. My clock is fine.
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I tried going to the site as well, in very small letters I got to a page saying welcome to Norton. I turned off the VPN and got the same message as above regarding the certificate for the site. I did not go on to the site. 

You state that the bug is fixed, do we need to download an updated version of the app in order to fix it, or was it pushed automatically?

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

Hmmm, was the problem simply an expired certificate on the https://mobilesecuritycore-detection.norton.com/ web site? If that is the case shame on Norton. Either way they owe us an explanation. Transparency is always better than gas lighting.
Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I'm having this same issue on my Samsung Galaxy S10 since I put Norton 360 Mobile protection on.  What the hell is this?  The issue clearly isn't fixed yet. It's funny because 1 minute it shows my WiFi as secure and then 1 hour later I get the same SSL Decryption alert.  Is this on Norton's end?

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I tried to get to the site again at 0500 EST. Again got to a page with "Welcome to Norton" in extremely small letters. I disabled VPN and then got the page stating the connection is not private. The page also had NET::ERR_CERT_DATE_INVALID. Went to Advanced and see: This server could not prove that it is mobilesecuritycore-detection.norton.com; its security certificate expired 20 days ago. . . . Your computer's clock is currently set to Thursday March 20, 2023. . . 

Still an issue, still getting VPN turned on and off. Again I ask was the update distributed via a push or do we need to download the update?

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

Again I ask was the update distributed via a push or do we need to download the update?

Any update would come through LiveUpdate. If your device has not run LiveUpdate you can force it by tapping on the three bars at the top right of the 360 screen and tapping on Settings > General and tap on Run LiveUpdate.

Kudos0

Re: Norton 360 Mobile keeps sending message: Found compromised network: (network name). Attack type: SSL Decrypting WiFi Security.

I am still receiving the warning message, this morning when I turned on my phone. I have my own thread on the issue. I've run live update many times. How long is this going to take?