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Kudos0

Norton 360 not downloading

I just purchased Norton 360 online but after clicking the downloading button, it is not downloading. Should I have deleted Norton Internet Security 2012 that is already on my desktop.? It is subject to expire today.

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Kudos0

Re: Norton 360 not downloading


zssaleem wrote:

I just purchased Norton 360 online but after clicking the downloading button, it is not downloading. Should I have deleted Norton Internet Security 2012 that is already on my desktop.? It is subject to expire today.


Welcome,

Yes, it sounds like you need to do at least a control panel uninstall of NIS before trying to install 360. The better way would be to use the Norton Removal Tools to remove NIS before the new installation. This way you can be sure you are getting a clean install of 360.

Keep us posted

Dick Win 10x64 current current NSBU

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