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Norton 360 Online Backup Problems
For the past two days I have attempted to perform an online backup and have encountered problems with Norton 360 each time. First, I received an error code 8702.536872940. I reported that to Norton Chat Support and was informed there was a problem with Norton's servers and I should attempt the backup 24 - 48 hours later.
This evening (11/08/2011) at 6_10 pm Arizona time, I received a phone call from Norton Support 800-745-6061 and was informed that the problem was resolved and the online backup could be performed now.
At approximately 10:27pm, I again attempted the backup. This time, I received the message of maintenance being performed on my online account and I should try the backup later. When I contacted Norton Chat support, I was told I should try the backup in 12-24 hours. There was no explanation why three hours earlier I was told to do the backup and now unable to complete the task.
I then called the 800 number and was informed that within the last hour an emergency backup was being performed by Norton's servers and the problems with the online backup would be resolved. I was also told that I should be able to complete the backup after 6:00 a.m. Arizona time on November 9.
After purchasing additional online storage on Monday, November 8 and still having the various problems, I have to question whether I really needed to purchase the additional storage or is this an ongoing problem with Norton's online backup system.
I am quite frustrated at this point.........