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Norton 360 Premier Not Loading

My Norton360 Premier application does not load when I click it. I am running Windows XP 2002 service pack 3 (I know, ancient) and I am worried that the PC is infected by a virus, rather than there is an OS issue that is preventing Norton360 Premier from running. I have run the Norton Power Eraser and run all of the necessary scans there, and one dodgy program (winzip???.exe) was removed; however, Norton360 Premier still won't load and display the icon in the bottom right icon tray.
Please help!



Re: Norton 360 Premier Not Loading

Hi, Alastair. Have you tried going into Safe Mode and trying to launch 360 from there ?

If you can, run a full scan to see if anything is picked up.

Power Eraser is a powerful tool which can sometimes remove necessary files, if not used correctly.

If you think that Norton Power Eraser has incorrectly removed a file or a registry file on your computer, you can undo the repair session to restore the files or the registry keys.

If you can get 360 going, and it picks up any malware but is unable to resolve the issue, you may want to visit one of the free malware removal sites we recommend.

Don't try any self fixing, but pick one and stay with that expert until your system is declared clean.

http://www.bleepingcomputer.com/ (link is external)
http://www.geekstogo.com/forum/ (link is external)
http://www.cybertechhelp.com/forums/ (link is external)
http://forums.whatthetech.com/ (link is external)
http://qmalwareremoval.freeforums.net/ (link is external).

If you need to reinstall 360, we can give further advice.

Windows 10 Home X 64

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