Norton 360 PREMIUM

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Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796

as test: Chat from Edge ... okay for me. 

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~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Thanks

Freddles:

I was on Norton 360 last year and offered Norton Security this year which I accepted.  Can I delete  Norton 360 from my hard drive and all previous downloads?  As I wish to reduce unnecessary items taking up space.

Thank you.

What exact version of Norton Security were you offered? Or did you accept a free upgrade offer that installed a product that just shows Security on the UI? Norton 360 is the current offering for a security product. My 360 just shows Security in the classic interface, but it does have all the features of 360.

You are always free to remove any downloaded installers. If needed, you should always just log into your Norton Account and download and install the latest version of your product.

Norton Utilities Ultimate, NUU, is not an alternative to Norton 360. It has no AV features. It is, as its name implies, a collection of utilities to help maintain your system. So the messages about not being protected are correct. NUU is not protecting you against malware or dangerous web sites.

You say this happened last year, so you would be beyond the 60 day refund window. You will have to get an AV subscription to protect your device.

If your current 360 subscription just recently expired, you should just renew, or purchase a new subscription at a better price.

Was it your 360 subscription, or the NUU subscription that you purchased in June? 

When you were offered the 'upgrade' to NUU, did you have to pay a subscription fee for that? Was that the June payment?

When did you last renew your 360 subscription?

Please try to edit your last post to remove your email address and order number.

That order is just for the NUU. 

If you only recently started getting the unprotected notices, your 360 would have just expired recently. So you would have been protected up to the expiry date. Do you still have 360 installed on that system? What message is displayed if you try to open it?

At this time I would suggest finding a good price online for a Norton 360 subscription. As for the NUU subscription, there is not much you can do now except make sure you have turned off Automatic Renewal for that subscription in your Norton Account.

Can I purchase Norton360 without it conflicting with NUU?  

Norton 360 will not conflict with NUU.

Where did you try to purchase your 360? Directly from Norton, or from a retailer?

Did you get the product key on your phone, and you are just having difficulty downloading the product? If you are just having difficulty downloading the product, you can try downloading the installer directly from Norton at    www.norton.com/cspn360

I would suggest you contact Norton Support to have them help with the purchase.   www.norton.com/contactcs   If using the chat option, when you get to enter any information, enter "agent please". That should bypass all the bot replies.

You have paid for the NUU subscription, and are beyond any refund window, so it is your call if you want to use it for the year, or write off that subscription money and remove it.

The browser message is similar to one I get every so often in my Chrome browser. Others here might have more information on what causes this message to appear.   As the URL ends in lifelock.com, it is a legitimate site for a link from your Norton product. So if there is a link to go to the site, you would be safe to do so.

The browser message is not saying the site is not safe. It is just not using a secure web protocol, which might cause a security risk. Usually there is no problems using these sites. Here is some information from Digicert, a company that supplies the security certificates for web sites.

NUU does nothing for device security. It just has utilities to help clean up the garbage that gets collected on a Windows system. The files getting cleaned up depend on your settings, but are usually temporary files use by Windows and apps you use. ie Temporary internet files from your use of your browser, temporary files created if you download a file from the internet, files in your Recycle Bin. 

Definitely use caution for any PC cleanup site you visit. As you suggested, they will always find issues on your system. Or at least they will report they found things. No way to even know if they actually scanned you system. Often the things they find are just temporary files which are totally innocuous. Definitely a selling technique (scam).

You are welcome. 

Stay safe.

You should be able to remove older versions of the same products/files. To make sure, you could try renaming the files with adding a .old to the name. Test for a few days to see if you have any problems. If not go ahead and delete them.

You might want to check your subscriptions in your Norton Account to make sure you do not have more than one active subscription. When you purchased from the Norton Support, did you point out that you already had a subscription?

It sounds like you had an existing subscription and when Norton Support set up the new purchase, it was set up as a separate subscription. As your existing subscription was still active, the new subscription was not activated on any devices. So that would explain the emails you are getting.

Log into your Norton Account and hover your cursor over the user icon at the top right, then click on Manage My Subscriptions. Look through your current subscriptions and if you have more than one 360 subscription that is still not active, you need to contact Support again and ask them to combine the two.