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Norton 360 problem AFTER upgrade Windows Explorer XP
I have upgraded all three of my computers from Norton 360 to the latest free upgrade to Norton 360 2.
Two of my computers are Windows XP Home, one is Windows Vista Home.
The two Windows XP Home computers now are exhibiting the same problem. I have walked through with Tech Support with them even taking over my computer to try to work through for a solution. They experienced the same problem, but, did not come up with a solution yet. They have uploaded their diagnosis to themselves from my computer and are working on the problem.
I am hoping that perhaps one of you kind people have had the same problem, but, are able to offer a solution. Perhaps beating (not physically! ) the Symantec Support staff.
Opening Windows Explorer, clicking on a folder, then selecting any file, after right-clicking on the file, I get a "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
Clicking on "Debug" does not fix the problem. After clicking on "Don't Send" the Explorer windows closes.
The exact same thing happens to both XP computers, but, not the Vista computer.
I will appreciate any help resolving this problem.