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Kudos0

Norton 360 VPN blocking Prime Video streaming on iPhone

Just installed Norton 360 on iPhone SE iOS 16.6 and activated VPN. Tried streaming video in Prime Video app and get error message that the internet connect isn’t working. I’m in the US and connected to a US server. Netflix, Tubi, AppleTV, etc work fine. Any solution for Prime Video?

Replies

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article.   https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/

If you are only having issues with the one service, I would suggest you contact their support department and ask if they are blocking VPN's. 

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

If this is the case with Prime Video, I am surprised there are no other Community posts about it. It is surprising to me that I am the only one with this problem, or, out of the thousands of Community members, I am the only one using Norton VPN and Prime Video on the same device.

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

In your VPN settings, are you using Auto Select for your region, or have you specified United States?  I am in Canada and sometimes the VPN would connect to a US server with Auto Select chosen.

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

I’m in the US, and I specifically select a US based VPN connection. As an additional piece of information, I have tried out, Nord VPN and it has no problem with Prime Video
Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

You mention that other streaming services are working OK with Norton's VPN. 

Have you tried contacting Amazon's support to see if they block known VPN IP's?   A VPN provider does not block access to any sites. Any blocks are going to be between the VPN server and the destination web site.

Did you uninstall Nord VPN before using the Norton VPN? It is possible that there could be conflicts between the two.

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

Had not considered deinstalling Nord VPN since it was not active. So I proceeded to be installed and rebooted just to make sure. Got the same result, prime video still don’t working with norton vpn. I will contact Prime Video and see if they have any ideas.

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

Please let us know what you hear from Prime Video.

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

Prime video confirms in their community support pages that they block VPNs. However they seem to be OK with Nord VPN even though their support pages don’t say anything about that. So, for whatever reason, NordVPN is fine, but others or not.
Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

Is it an official Prime Video support agent the says they are OK with Nord VPN, or is it just other users that say they can use Nord VPN?  If just the users, it could just be that Prime Video has not figured out what IP's Nord is using. 

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

There is now specific tag on the entries to indicate who wrote them so I assume it is a Prime Video entry.
Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

I just searched some information on Nord VPN and found that they actively work to keep Netfilx users to be able to have access to the service. Maybe they also do the same for Prime. 

Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

When I tried it out it seemed to be hit or miss for me. Sometimes Prime would work and sometimes not. I’m going back to Bitdefender which I previously had and has all the same services as Norton.
Kudos0

Re: Norton 360 VPN blocking Prime Video streaming on iPhone

The hit or miss sounds like you are getting connected to different VPN server IP's. Some are detected by Prime and some are not.

Good luck with your decision.

We'll be here if you come back.

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