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Kudos0

Norton Account

My computer was loaded with Trojans and spyware that was not caught by Norton. It was only deiscovered because I emailed to ask why I was being offered Carbonite every time Norton would update. I got a response that there is spyware on the computer, but I'm not allowed to know the name of it unless I throw even more cash at you. I ran Spybot and it found 2 trojans and 2 trackers that Norton had missed.  If you run a check and can tell me the malware is there, why can't you tell me the name of what you saw? What am I paying you for?

Replies

Kudos0

Re: Norton Account

Hi!

Do you use Norton 2010 ? Have you run any other scans , example with Malwarebytes' AntiMalware free version:

http://www.malwarebytes.org/mbam.php

Since you posted a few days ago , do you still have problems with spyware or something else ?

Kudos0

Re: Norton Account

Hi Kacky,

Welcome to the forum. What is your OS and SP (service pack) level to include 32 or 64 bit? What is your exact version of NIS? You can get this from Help & Support > About.

Also, you mentioned having SpyBot. You should not use the Tea Timer option as this can interfere with NIS.

NIS is consistently rated very high in terms of the protection that it offers but there are times when something can slip through the radar. Virus and malware writers are constantly in a battle with the good guys like Symantec and McAfee, etc and are always devising new and devious schemes to get around your anti-virus protection. Unfortunately this puts companies like Symantec in a reactive mode where they have to react to new threats and update their virus definitions to deal with it. Symantec reacts very quickly to these new threats but there is always a chance that something can slip through the radar.

NIS or any other anti-virus software is also at the mercy of us, the end user. Many times people download something they shouldn't, or respond to an unexpected pop-up from a website or open an unexpected (and infected) attachment in their email. So we always have to be diligent and careful about our online activities so that we work in concert with our anti-virus software and minimize the risk of infection to the greatest degree possible.

But no matter how good our software is or how careful we are, there is always a risk of something getting through.

Any anti-virus veteran of the forums here (of which there are quite a few) will tell you that fighting malware many times involves the use of more than one tool. There are many methods of malware detection employed by various software and some are better than others at catching certain types of malware.

It is also important that you never have more than one real-time anti-virus/anti-malware software installed on your computer.

++++++++++++++

Having said all that, are you still experiencing anything unusual on your computer?

To help ensure that your system is clean I would recommend that you run the free version of Malware Bytes and run a full scan per the instructions below. The free version of Malware Bytes is an on demand scanner only so it will not interfere with your NIS.

Please click on the spoiler tag below to view the Malware Bytes procedure.

Spoiler (Highlight to read)

Please download, install, update and run the free version of MalwareBytes following the procedure outlined below. Any other recommendations will follow after you have a chance to provide any other details requested.

Please go to www.malwarebytes.org

1. Download Malwarebytes’ Anti-Malware (mbam-setup.exe) free version and save it on your Desktop.
2. After downloading, double-click on mbam-setup.exe to install the application.
3. Follow the prompts and install as “default” only
4. Before the installation completes, check on the following prompts:
- Update Malwarebytes’ Anti-Malware
- Launch Malwarebytes’ Anti-Malware
5. Click “Finish.” The program will run automatically and you will be prompt to update the program before doing a scan. Please update.
6. Scan your computer thoroughly choosing a "full scan".
7. When scanning is finished click on “Show Results”
8. Make sure that all detected threats are marked with a check mark, click on "Remove Selected".
9. Restart your computer.

Please post the logs back to this thread using "add attchments" at the bottom.

Note: Sometimes the main site is blocked from attempts to download MalwareBytes. If this occurs please try to download from:
http://www.filehippo.com/download_malwarebytes_anti_malware/
Please do not download the Spyware Doctor which you will see on this page!

Please download, install, update and run the free version of MalwareBytes following the procedure outlined below. Any other recommendations will follow after you have a chance to provide any other details requested. Please go to www.malwarebytes.org1. Download Malwarebytes’ Anti-Malware (mbam-setup.exe) free version and save it on your Desktop.2. After downloading, double-click on mbam-setup.exe to install the application.3. Follow the prompts and install as “default” only4. Before the installation completes, check on the following prompts:- Update Malwarebytes’ Anti-Malware- Launch Malwarebytes’ Anti-Malware5. Click “Finish.” The program will run automatically and you will be prompt to update the program before doing a scan. Please update.6. Scan your computer thoroughly choosing a "full scan".7. When scanning is finished click on “Show Results”8. Make sure that all detected threats are marked with a check mark, click on "Remove Selected".9. Restart your computer.Please post the logs back to this thread using "add attchments" at the bottom.Note: Sometimes the main site is blocked from attempts to download MalwareBytes. If this occurs please try to download from:http://www.filehippo.com/download_malwarebytes_anti_malware/Please do not download the Spyware Doctor which you will see on this page!

Please let me know how it goes.

Thanks much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton Account

Hello kacky

Can you also please tell us which Norton product you have installed now and what the version number is.? You can find the version by clicking on Help & Support and then about. Sorry about the bad experience you had with tech support. Since there is no mention of which Norton product is installed now, I just wanted to point out that the free version of Malwarebytes is compatible with any of the Norton products. Please let us know if we can be any help to you now. Posting and getting help in this Forum is free .Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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