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My computer was loaded with Trojans and spyware that was not caught by Norton. It was only deiscovered because I emailed to ask why I was being offered Carbonite every time Norton would update. I got a response that there is spyware on the computer, but I'm not allowed to know the name of it unless I throw even more cash at you. I ran Spybot and it found 2 trojans and 2 trackers that Norton had missed. If you run a check and can tell me the malware is there, why can't you tell me the name of what you saw? What am I paying you for?