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Kudos0

Norton Account: Password Re-Set

Dear, Norton Community,

I have just Re-Newed my Norton Subscription.  At the end of this process, it askes you to Sign In to your Norton Account to complete this process.  Since I haven't accessed my Norton Account for about a year, I clicked on the "Forgot Your Password?", entered in my e-mail.  When I looked at the e-mail, it doesn't have any temporary Password, and the "Rest Password" Web Link just brings ou back to here: Re-Set Password.  Any information provided to help to re-set Password would be great, or to get this e-mail message sorted. 

Thanks!

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]

Replies

Kudos0

Re: Norton Account: Password Re-Set


Floating_Red wrote:

Dear, Norton Community,

I have just Re-Newed my Norton Subscription.  At the end of this process, it askes you to Sign In to your Norton Account to complete this process.  Since I haven't accessed my Norton Account for about a year, I clicked on the "Forgot Your Password?", entered in my e-mail.  When I looked at the e-mail, it doesn't have any temporary Password, and the "Rest Password" Web Link just brings ou back to here: Re-Set Password.  Any information provided to help to re-set Password would be great, or to get this e-mail message sorted. 

Thanks!


Hi,

This sounds like one for the customer support team

http://www.norton.com/chat

Keep us posted

Dick Win 10x64 current current NSBU
Accepted Solution
Kudos0

Re: Norton Account: Password Re-Set

The Agent was able to Resolve this for me.  Very helpful.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]

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