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Kudos0

Norton Account Sign In on Norton Security

Sometimes when I open the Norton Security interface I'm not signed into Norton Account. I have to re-enter my email and password. What would cause this?

Windows 10 Pro 64-bit / Norton Security v.22.17.x

Replies

Kudos0

Re: Norton Account Sign In on Norton Security

Hi SGFC,

What was the previous action?  In other words, is this from a cold boot, awake from sleep/hibernation, perhaps after a hard shut down?  Switching users?

Kudos0

Re: Norton Account Sign In on Norton Security

I can't really remember. But it might've been a Restart or when I first turned on the computer.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Norton Account Sign In on Norton Security

SGFC:

Sometimes when I open the Norton Security interface I'm not signed into Norton Account. I have to re-enter my email and password. What would cause this?

And, you can log in to your account Norton in a web browser? 

Kudos1 Stats

Re: Norton Account Sign In on Norton Security

FWIW...

I've noticed that after a (full) shutdown or restart, that upon opening the product Main GUI, there is a momentary hesitation (lag) before it (presumably) talks with the Norton Services servers and the Signed-In status updates to indicate a successfully signed-in condition.  I've also noted that after a system's prolonged non-use period (i.e., system has been left shutdown for a few weeks) that the manual sign-in will likely be necessary.

Kudos0

Re: Norton Account Sign In on Norton Security

@SKIBA

Yes.

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This issue seems very random. I'm keeping a watch for it so I can remember what happened just before.

Windows 10 Pro 64-bit / Norton Security v.22.17.x

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