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Kudos0

Norton Activation Failed

I press "Activate" button and Norton won't open webpage to activate product.

SS: https://www.dropbox.com/s/uv7uyebrhjoo555/Screenshot%202015-03-22%2021.5...

What i can do to make Activation Web Page to open?

Replies

Kudos0

Re: Norton Activation Failed

Could you tell us which Norton product you are using -- Norton Internet Security, Norton Antivirus, Norton 360 or the new Norton Security / Norton Security with Backup.

Also the version ID of it which you will find under Help/Support then hover the mouse pointer over About where the ID will show in the format nn.nn.nn.nnn where n is a number (not a bunch of letters which is a KEY)

And finally what version of Windows are you using.

Did your computer have another antivirus security program installed (often preinstalled as a trial on new computers) since there are special tools for each program that they can supply and need to be used before installing a different brand or kind of security program. Tell us which it is, how you removed it and if necessary we can point you to where to get the special cleanup tool.

Hugh
Kudos0

Re: Norton Activation Failed

Hello Bax

I don't have an account at Dropbox so could not see your image. Here is the link to show you how to post an image in the Forum.

https://community.norton.com/en/forums/how-post-image-forums-0

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Activation Failed

Flo

I don't either but just doubleclicking on the link took me to see the image up there.....

Bax is using a non-English language version but I can't ID the Norton or Windows -- looks as if it might be 8.1

Hugh
Kudos0

Re: Norton Activation Failed

Hello

The last time it asked me to register, this time it didn't. Could that be the new Windows 10 and you can't activate that version of it?. Don't know about the one that was released today though.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Activation Failed

I fix the problem. After one day activation worked. Thanks all!

Kudos0

Re: Norton Activation Failed

BaxAndrei:

I fix the problem. After one day activation worked. Thanks all!

Please help us, and others here, by taking a moment to answer the questions about what setup you have and then please say what you did to fix the problem! 

These forums are all about users helping other users by sharing their experiences so please don't leave us with our tongues hanging out panting for "what was it and what did he do ... ?"

Hugh
Kudos0

Re: Norton Activation Failed

Computers .....

Yes I was working on my original Windows 10 test bed when it suddenly wanted to Update. One printer file one Defender file and a mysterious fbl_impressive 120041 Professional unknown to Google.

After it all finished installing it just put up the standard Installing Windows 10 Technical Preview screen with the count down. At least that tells you where it's at but it was a shock !

I don't like the present state of "Windows Update" since it gives no selection choices and the printer file was a 3 year old HP LJ 200 file already replaced with a newer version and earlier it wanted to install a Drive Controller file that is known to cause problems for ASUS motherboards ....

Hugh
Kudos0

Re: Norton Activation Failed

I use that antivirus http:// antivirus.telekom.ro/Telekom_NAV_RO .exe probably norton 360.

I logged off computer, and after few hours activation button work, i don't know what was happend.

Simply was work.

Kudos0

Re: Norton Activation Failed

OK

That is an active link to an exe file that is not allowed here in forum messages because it could lead to the automatic installation of something dangerous! So I've asked a moderator to change it so that it is informative and not an active download.

Googling on the Telekom_NAV_RO bit led me to this Q&A page which is a Romanian Telecom help site and seems to lead to downloading the Norton Antivirus program as last released:


Download Norton AntiVirus 2014

Where can I download Norton Antivirus 2014?

To download Norton AntiVirus 2014 should visit the following link:

xxxxxxxx


So could you please look at the details of what you have and give us the information I asked for in the first reply I sent you. Then we can tell you better whether what you have is properly installed and uptodate ......

If it is Norton Antivirus then it is not N360! If it seems to have the features of N360 then it could be the new Norton Security which has replaced all three 2014 versions ....

So you need to know for certain what you have!

Hugh
Kudos0

Re: Norton Activation Failed

Hello

Please look at the Help>About and tell us what version number you see there. Do not give your key----just the version number. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Activation Failed

Kudos0

Re: Norton Activation Failed

Thanks Andrei ... now if you would just confirm the version of Windows .... I should be able to deduce it from the shape of the Start button which is round in your image but that's on Facebook apparently which I don't access......

If you are not sure on this hold down the WINKEY and Pause keys on your keyboard at the same time and that will bring up System Information. There you will find out what version of Windows it is .... XP ?

Hugh
Kudos0

Re: Norton Activation Failed

Kudos0

Re: Norton Activation Failed

I started windows update and now activation worcked.

Kudos0

Re: Norton Activation Failed

Thanks for the image Andrei.

I wonder why my START button is rectangular! I have Windows 7 Home Premium 32 bit ... I wonder if it's the 64 bit or that I normally use IE ....

We have almost the same CPU -- mine is the X2 250  <s>

Hugh
Kudos0

Re: Norton Activation Failed

I update my windows to x64 2 days ago, i dont have any problem with x32, but i dont know what happend but i am happy because i activated it succesfuly.

Sorry for my english.

Kudos0

Re: Norton Activation Failed

Anyway, glad that it all worked out in the end....

And your English is much better than my Romanian would be .... although I used French years ago with a  friend and her family in Atlanta GA USA who came from Romania during WW-II. I gather French used to be the second language there although I imagine now it's English?

Hugh
Kudos0

Re: Norton Activation Failed

Hello

I have win 7 pro 64 bit. I think my start looks a little bit oval like an egg. That may by my eye sight also. I go to eye doctor in April for 6 month check up. The problem might have been our intermittent issue with the Norton Servers with some activities that Norton does.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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