• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton is always requiring a fix without fixing itself

I wasn't sure where to put this but I am dumping it quickly as I am getting tired of these satanic ways of consuming our time. I am positive its his games. Anyway Norton is always requiring a fix without fixing itself, 2 out of every 5 times, say, that I switch the damn pc on. I used the Power eraser. I think I'll start calling my bath sponge an uzi 9mm in parallel to the effectiveness of the eraser. then finally when Norton security will then allow me to open it to do a SCAN, then hopefully  a fix? I wasn't too confident with this so I thought I would download free Malware bytes again. I have done this before and this is what it came up with:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/5/17
Scan Time: 6:13 PM
Log File: 
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.160
Update Package Version: 1.0.2297
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: MK-HP\MK

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 357714
Threats Detected: 57
Threats Quarantined: 57
Time Elapsed: 9 min, 29 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 23
PUP.Optional.VisicomToolbar, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\PREAPPROVED\{ABA8D0E6-0D4D-4CB8-836A-04D69824B108}, Delete-on-Reboot, [1557], [346393],1.0.2297
PUP.Optional.VisicomToolbar, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\PREAPPROVED\{ABA8D0E6-0D4D-4CB8-836A-04D69824B108}, Delete-on-Reboot, [1557], [346393],1.0.2297
PUP.Optional.VisicomToolbar, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{aba8d0e6-0d4d-4cb8-836a-04d69824b108}, Delete-on-Reboot, [1557], [346393],1.0.2297
PUP.Optional.MindSpark, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\File Send SuiteTooltab Uninstall Internet Explorer, Delete-on-Reboot, [283], [301125],1.0.2297
PUP.Optional.InstallCore, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\csastats, Delete-on-Reboot, [3], [260986],1.0.2297
Adware.DNSUnlocker, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\11598763487076930564, Delete-on-Reboot, [417], [405303],1.0.2297
PUP.Optional.CloudScout, HKLM\SOFTWARE\5da059a482fd494db3f252126fbc3d5b, Delete-on-Reboot, [10549], [246387],1.0.2297
PUP.Optional.WinYahoo, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2F23AB71-4AC6-41F2-A955-EA576E553146}, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2F23AB71-4AC6-41F2-A955-EA576E553146}, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2f23ab71-4ac6-41f2-a955-ea576e553146}, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.Amonetize, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\UpdaterEX, Delete-on-Reboot, [6], [183677],1.0.2297
PUP.Optional.ByteFence, HKLM\SOFTWARE\MICROSOFT\TRACING\ByteFence_RASAPI32, Delete-on-Reboot, [651], [389038],1.0.2297
PUP.Optional.ByteFence, HKLM\SOFTWARE\MICROSOFT\TRACING\ByteFence_RASMANCS, Delete-on-Reboot, [651], [389038],1.0.2297
PUP.Optional.DriverAssist, HKLM\SOFTWARE\MICROSOFT\TRACING\DriverAssist-Setup_RASAPI32, Delete-on-Reboot, [1612], [345024],1.0.2297
PUP.Optional.DriverAssist, HKLM\SOFTWARE\MICROSOFT\TRACING\DriverAssist-Setup_RASMANCS, Delete-on-Reboot, [1612], [345024],1.0.2297
PUP.Optional.DriverAssist, HKLM\SOFTWARE\MICROSOFT\TRACING\DriverAssist_RASAPI32, Delete-on-Reboot, [1612], [345024],1.0.2297
PUP.Optional.DriverAssist, HKLM\SOFTWARE\MICROSOFT\TRACING\DriverAssist_RASMANCS, Delete-on-Reboot, [1612], [345024],1.0.2297
PUP.Optional.ProductSetup, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\PRODUCTSETUP, Delete-on-Reboot, [15069], [242047],1.0.2297
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{8039d8a7}, Delete-on-Reboot, [28], [260250],1.0.2297
PUP.Optional.Amonetize, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{84CE3446-1003-42F1-9D81-85784B99502B}, Delete-on-Reboot, [6], [183676],1.0.2297

Registry Value: 9
PUP.Optional.OneSystemCare, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\FEATURECONTROL\FEATURE_BROWSER_EMULATION|SYSTEMCASH.EXE, Delete-on-Reboot, [489], [255022],1.0.2297
PUP.Optional.MindSpark, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\File Send SuiteTooltab Uninstall Internet Explorer|PUBLISHER, Delete-on-Reboot, [283], [352442],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2f23ab71-4ac6-41f2-a955-ea576e553146}|URL, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}|URL, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2f23ab71-4ac6-41f2-a955-ea576e553146}|URL, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.WinYahoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}|URL, Delete-on-Reboot, [91], [182758],1.0.2297
PUP.Optional.ProductSetup, HKU\S-1-5-21-425844350-525325015-2841869848-1001\SOFTWARE\PRODUCTSETUP|TB, Delete-on-Reboot, [15069], [242047],1.0.2297
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{8039d8a7}|1, Delete-on-Reboot, [28], [260250],1.0.2297
PUP.Optional.Amonetize, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{84CE3446-1003-42F1-9D81-85784B99502B}|PATH, Delete-on-Reboot, [6], [183676],1.0.2297

Registry Data: 12
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|NAMESERVER, Replace-on-Reboot, [6392], [293494],1.0.2297
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|NameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|DhcpNameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{11141CAD-D707-45B5-AA01-00849AF82535}|NameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{33690209-67FB-4052-A289-BAF95C09C895}|NameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5C462FE5-2EF1-4AD9-97A6-542F848235F4}|NameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5C462FE5-2EF1-4AD9-97A6-542F848235F4}|DhcpNameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{9E90E70B-F32A-47BE-B173-095ADAC4E836}|NameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{9E90E70B-F32A-47BE-B173-095ADAC4E836}|DhcpNameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{C48A2FC9-9AC9-4096-B7A1-9F4BA8B35A74}|NameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{C48A2FC9-9AC9-4096-B7A1-9F4BA8B35A74}|DhcpNameServer, Replace-on-Reboot, [6392], [-1],0.0.0
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{D23ABB63-CD99-4382-B703-FECBB1F6A7CA}|NameServer, Replace-on-Reboot, [6392], [-1],0.0.0

Data Stream: 0
(No malicious items detected)

Folder: 9
PUP.Optional.BitOptimizer, C:\ProgramData\BitOptimizer\Bit Optimizer, Delete-on-Reboot, [5643], [411757],1.0.2297
PUP.Optional.BitOptimizer, C:\PROGRAMDATA\BitOptimizer, Delete-on-Reboot, [5643], [411757],1.0.2297
PUP.Optional.TweakBit, C:\PROGRAMDATA\TweakBit, Delete-on-Reboot, [1184], [349170],1.0.2297
PUP.Optional.BitOptimizer, C:\Users\MK\AppData\Roaming\BitOptimizer\Bit Optimizer, Delete-on-Reboot, [5643], [411757],1.0.2297
PUP.Optional.BitOptimizer, C:\USERS\MK\APPDATA\ROAMING\BitOptimizer, Delete-on-Reboot, [5643], [411757],1.0.2297
PUP.Optional.OpenCandy, C:\Users\MK\AppData\Roaming\How Inc\149E5A7BBABD4D26886BA3062CD0501A, Delete-on-Reboot, [540], [182367],1.0.2297
PUP.Optional.OpenCandy, C:\Users\MK\AppData\Roaming\How Inc\27D2A4D6138D4C748874462CA20FE907, Delete-on-Reboot, [540], [182367],1.0.2297
PUP.Optional.OpenCandy, C:\USERS\MK\APPDATA\ROAMING\How Inc, Delete-on-Reboot, [540], [182367],1.0.2297
PUP.Optional.MindSpark.Generic, C:\USERS\MK\APPDATA\LOCAL\File Send SuiteTooltab, Delete-on-Reboot, [866], [356944],1.0.2297

File: 4
PUP.Optional.WinYahoo, C:\USERS\MK\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\PK1IQL3C.DEFAULT\PREFS.JS, Replaced, [91], [303324],1.0.2297
PUP.Optional.Reimage, C:\WINDOWS\REIMAGE.INI, Delete-on-Reboot, [1088], [412667],1.0.2297
PUP.Optional.MindSpark, C:\USERS\MK\APPDATA\LOCAL\FILE SEND SUITETOOLTAB\TOOLTABEXTENSION.DLL, Delete-on-Reboot, [283], [301125],1.0.2297
PUP.Optional.WinYahoo, C:\USERS\MK\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\PK1IQL3C.DEFAULT\SEARCHPLUGINS\YAHOO! POWERED.XML, Delete-on-Reboot, [91], [302726],1.0.2297

Physical Sector: 0
(No malicious items detected)


(end)

Ok it may be bullshit, but i'll leave it with you.

Replies

Kudos0

Re: Norton is always requiring a fix without fixing itself

It looks like you have picked up a lot of PUPs, a Possibly Unwanted Program. While they are annoying, they do not cause damage to your system. Some people actually want the 'Features' offered by these programs. They are usually downloaded alongside a legitimate download when you do not uncheck the option for the additional download.

Norton products concentrate on malware that can damage your system, that is why some PUPs are not detected.

The Malwarebytes scan is what we recommend as a second opinion scan to catch more PUPs than Norton detects.

Are you still having the Fix issue after MBAM removed all those PUPs?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton is always requiring a fix without fixing itself

Not sure if the post is valid, but would be great to solve it fully. You got a handful of bundleware from your recent installs. Malwarebytes might not be able to solve it fully if the malware established itself fully and it looks like it. Try using RKill to kill malicious processes and scan with multiple anti-malware solutions (AdwCleaner, Hitman Pro, Malwarebytes), afterward do a full scan with Norton, let us know what comes up!

This thread is closed from further comment. Please visit the forum to start a new thread.