• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Anti Virus quit unexpectedly

Brand new install of 360 Multi-device on my 10.8.1-

when I try to run a scan it crashes every time!

I am pretty sure I have a virus but do not know what to do next

Help!

Replies

Kudos0

Re: Norton Anti Virus quit unexpectedly

Brand new install of 360 Multi-device on my 10.8.1-

when I try to run a scan it crashes every time!

I am pretty sure I have a virus but do not know what to do next

Help!

Kudos0

Re: Norton Anti Virus quit unexpectedly

Hi,

Could you please attach the Crash Report?

Click on 'Go' on the Mac Menu Bar (Top). Press and hold option key until you see 'Library' as an option, click on it and then navigate to Logs/DiagonosticReports/ and locate the crash.

Also I have sent you a private message where you could send me some useful information obtained by following steps on the link below -

http://www.symantec.com/business/support/index?page=content&id=TECH134761

Sorry for the inconvenience.

SunilkumarSoftware Engineer, Mac ProductsSymantec Corporation
Kudos0

Re: Norton Anti Virus quit unexpectedly

Well good news

After a clean uninstall and reinstall 

All is working well!

Thanks

Kudos1 Stats

Re: Norton Anti Virus quit unexpectedly

Happy to hear that :)

SunilkumarSoftware Engineer, Mac ProductsSymantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.