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Kudos0

Norton AntiVirus 11.1 Mac caused kernel panic crash

Hello,

Every time I try to perform a virus scan with Norton AntiVirus 11.1 my computer crashes, I've tried uninstalling and reinstalling but it produces the same result.  The following is the panic report:

Interval Since Last Panic Report:  10164255 sec
Panics Since Last Report:          7
Anonymous UUID:                    40F0AB82-DF04-45FC-BDF1-94C4466605BC

Sat Dec 17 23:10:24 2011
panic(cpu 0 caller 0x2e1030): "vnode_rele_ext: vp 0x119b97b4 usecount -ve : -1.  v_tag = 24, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1504.15.3/bsd/vfs/vfs_subr.c:1669
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x57d138b8 : 0x21b837 (0x5dd7fc 0x57d138ec 0x223ce1 0x0)
0x57d13908 : 0x2e1030 (0x5a326c 0x119b97b4 0xffffffff 0x18)
0x57d13958 : 0x2e1259 (0x119b97b4 0x0 0x0 0x0)
0x57d13978 : 0x59228e36 (0x119b97b4 0x1097746c 0xf839a8 0x1092a460)
0x57d13998 : 0x2fa913 (0x10977400 0x7980654 0x57d139c8 0x4aae1c)
0x57d139c8 : 0x2e08ac (0x10967000 0x7980654 0x0 0x2)
0x57d13a28 : 0x2e0a0b (0x10967000 0x1 0x57d13b68 0x2236ca)
0x57d13a78 : 0x2e372a (0x0 0x823024 0x0 0x0)
0x57d13ae8 : 0x422b37 (0x0 0x34 0x57d13b5c 0x8439a80)
0x57d13ba8 : 0x44409c (0x6ee6804 0xa2f9158 0x57d13c40 0x8439a94)
0x57d13cb8 : 0x445445 (0x6ee6804 0x10967128 0x57d13cfc 0x1)
0x57d13d18 : 0x2fdab8 (0x57d13d34 0x400 0x57d13d68 0x2ec4a7)
0x57d13d68 : 0x2edc86 (0xa2f9158 0x10967128 0x57d13f48 0x0)
0x57d13df8 : 0x2edebf (0x7980654 0x57d13e1c 0x0 0x706d742f)
0x57d13f78 : 0x4f7f90 (0x793ea80 0x7980550 0x7980594 0x0)
0x57d13fc8 : 0x2a1fd8 (0x79147e0 0x0 0x10 0x0)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.filesystems.ntfs(3.4)@0x59214000->0x59273fff

BSD process name corresponding to current thread: SymAVScanDaemon

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)

System uptime in nanoseconds: 493360579624
unloaded kexts:
com.apple.driver.AppleFileSystemDriver    2.0 (addr 0x510f5000, size 0x12288) - last unloaded 203617715584
loaded kexts:
com.symantec.kext.SymAPComm    11.1f102
com.serato.usb.kext    1.8.4
com.symantec.kext.ips    1.3.1f6
com.symantec.kext.internetSecurity    1.3f32
com.apple.driver.AppleBluetoothMultitouch    54.3
com.apple.driver.AppleHWSensor    1.9.3d0
com.apple.filesystems.ntfs    3.4
com.apple.driver.AGPM    100.12.31
com.apple.driver.AudioAUUC    1.57
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AppleIntelPenrynProfile    17
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleMikeyDriver    2.0.5f14
com.apple.driver.AppleHDA    2.0.5f14
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleMCCSControl    1.0.20
com.apple.nvenet    2.0.17
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.kext.AppleSMCLMU    1.5.2d10
com.apple.driver.AppleBacklight    170.0.46
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.GeForce    6.3.6
com.apple.driver.AirPortBrcm43224    428.42.4
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.driver.AppleLPC    1.5.1
com.apple.filesystems.autofs    2.1.0
com.apple.driver.AppleUSBTCButtons    201.6
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.driver.AppleIRController    303.8
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.driver.AppleUSBCardReader    2.6.1
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.driver.AppleUSBHub    4.2.4
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleUSBOHCI    4.2.0
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.driver.AppleBluetoothHIDKeyboard    141.5 - last loaded 46930074735
com.apple.driver.AppleHIDKeyboard    141.5
com.apple.driver.IOBluetoothHIDDriver    2.4.5f3
com.apple.driver.AppleMultitouchDriver    207.11
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.driver.DspFuncLib    2.0.5f14
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.driver.AppleHDAController    2.0.5f14
com.apple.iokit.IOHDAFamily    2.0.5f14
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IONetworkingFamily    1.10
com.apple.driver.NVSMU    2.2.7
com.apple.driver.AppleSMC    3.1.0d5
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.nvidia.nv50hal    6.3.6
com.apple.NVDAResman    6.3.6
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.iokit.AppleProfileFamily    41
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.TMSafetyNet    6
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0

Replies

Kudos0

Re: Norton AntiVirus 11.1 Mac caused kernel panic crash

If 10.6 (Snow Leopard) and a NTFS partition is involved, then the following might be applicable. See post #3 in the thread.

http://community.norton.com/t5/Norton-for-Mac/Norton-AntiVirus-11-0-for-Mac-gets-stuck-after-scanning-699-000/td-p/214059/page/3

Kudos0

Re: Norton AntiVirus 11.1 Mac caused kernel panic crash

Sorry, still crashed after trying post #3

Kudos0

Re: Norton AntiVirus 11.1 Mac caused kernel panic crash

Unfortunately we never received confirmation that Apple fixed this issue in Mac OS X 10.6. The issue was marked fixed by Apple for Mac OS X 10.7 but there might be NTFS driver issues still in Snow Leopard.

The drive in question must be an NTFS drive according to the panic log. Can you try excluding it from your scans and see if that fixes the problem (assuming that upgrading to Lion is not an option?)

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Norton AntiVirus 11.1 Mac caused kernel panic crash

acelove369, you mentioned following the instructions from the other post (about only scanning non-ntfs drives), but if the panic log is still showing com.apple.filesystems.ntfs in the backtrace, then it seems you are still scanning an ntfs drive.

If it is not showing that, please attach the newer panic log.

This thread is closed from further comment. Please visit the forum to start a new thread.