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Kudos0

Norton Antivirus 11.1.1(2)'s Auto Protect and LiveUpdate do not work on MacOS 10.6.2

Hi, Symantec Support Team.

I bought new Mac and reinstall MacOS, so my Mac is clean. And install Norton Antivirus 11.0 for Mac on it.

In install progress, Installer asked me to update now. Of course I pressed "Yes". It looked like update progress was done.

After restart, Antivirus(Or LiveUpdate?) noticed "Can not run Auto-Protect" and "LiveUpdate has an error updating the virus definitions". 

I tried update via LiveUpdate many times. But I can not update virus definitions and can not scan files by Auto-Protect(But I can set Auto-Protect is available) and I can not version-up virus definition(My Norton AntiVirus is not expired.).

Norton AntiVirus's version is 11.1.1(2) and LiveUpdate's version is 5.1.1(19). 

What should I do next? 

Replies

Kudos0

Re: Norton Antivirus 11.1.1(2)'s Auto Protect and LiveUpdate do not work on MacOS 10.6.2

Hi, Symantec Support Team.

I bought new Mac and reinstall MacOS, so my Mac is clean. And install Norton Antivirus 11.0 for Mac on it.

In install progress, Installer asked me to update now. Of course I pressed "Yes". It looked like update progress was done.

After restart, Antivirus(Or LiveUpdate?) noticed "Can not run Auto-Protect" and "LiveUpdate has an error updating the virus definitions". 

I tried update via LiveUpdate many times. But I can not update virus definitions and can not scan files by Auto-Protect(But I can set Auto-Protect is available) and I can not version-up virus definition(My Norton AntiVirus is not expired.).

Norton AntiVirus's version is 11.1.1(2) and LiveUpdate's version is 5.1.1(19). 

What should I do next? 

Kudos0

Re: Norton Antivirus 11.1.1(2)'s Auto Protect and LiveUpdate do not work on MacOS 10.6.2

By any chance, did you boot into the 64 bit kernel (this would not occur by default)?  Also, is there any numeric code on the Auto-Protect error alert?

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